Technical Support Engineer for a Web/Mobile application for US Company

3 weeks ago


india, IN Textellent, Inc. Full time

Full Time | 100% Work From Home | US Office Hours


You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.


RESPONSIBILITIES:

  • Provide technical support to internal and external users including customer service teams as well as clients and partners
  • Communication and coordination of feedback and inputs to the development team, mostly based in India
  • Assist QA lead with QA activities
  • Troubleshooting technical issues with minimal support from the development team
  • Speaking to internal and external customers to quickly get to the root of their problem
  • Propose workarounds to customers when the fix will take time to be released
  • Providing timely and accurate customer feedback
  • Following up with clients to ensure the problem is resolved
  • Supporting the roll-out of new applications
  • Providing support in the form of procedural documentation
  • Managing multiple cases at one time.
  • Testing and evaluating new releases
  • Propose new ideas and out-of-the-box solutions for a smooth operational process


REQUIREMENTS:

  • Bachelor’s degree in computer science or information technology
  • Work during the US hours (9 am to 6 pm central time)
  • Experience with tech support for a web-based business application along with a Mobile interface
  • Working knowledge with Linux, Java, JavaScript (React) MySQL, AWS
  • Proficiency in browser-based debugging, JSON format, REST API’s, database queries and logs
  • Experience with remote desktop applications and help desk software
  • Experience in ticket management tools like Clickup, Jira, Trello etc.
  • Experience in texting and communication-based applications is a plus
  • Certifications in Linux, Java, Web development, AWS are desirable but not required
  • Experience in using AI tools for day-to-day tasks
  • Have a development mindset to quickly scale into a developer with minimal training
  • Attention to detail and good problem-solving skills
  • Excellent interpersonal skills
  • Good written and verbal communication


COMPENSATION:

  • Market-rate salary commensurate with experience & skills


ABOUT THE COMPANY

Textellent is a fast-growing, high-tech company with a unique, patented Personalized Texting service (US Patent 9,756,487). We have won awards from Gartner, Sourceforge, SoftwareSuggest and others. Come join this exciting and fast-growing start-up and enter this evolving and exciting new field of business communication




  • india, IN WebBuddy LLC Full time

    Company Description At WebBuddy, we are more than just a web design and development agency; we are your trusted partner in shaping your online presence. With a team of expert developers, creative designers, and strategic thinkers, we transform ideas into digital realities for clients worldwide. We strive to deliver top-notch, customized web solutions that...


  • india, IN P360 Full time

    Greetings from P360..!About us:P360 is an advanced pharma software company specializing in business technology development and implementation for pharmaceutical and life sciences companies worldwide. We specialize in technology that boosts operational efficiency across the entire organization while giving a unique view of how your internal process is...


  • india, IN im24x7 Delta Solutions FZCO Full time

    Experience: 2 to 4 years only Role: React Native Developer Notice Period: Immediate ONLY About the Company: We are seeking a talented React Native Developer with experience in building mobile applications for both Android and iOS. The ideal candidate will have a strong background in React Native, a keen eye for detail, and the ability to work in a fast-paced...


  • india, IN Zeller Full time

    About ZellerAt Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow,...


  • , India, IN Bean HR Consulting Full time

    Work Mode: HybridJob Type – Full Time/PermanentJob Role – Mobile Application ArchitectWe are looking for a Mobile Application Architect with 10+ years of experience in software and mobile app development. This role focuses on architecting scalable, secure mobile solutions for both Android and iOS platforms. The ideal candidate is a tech leader who can...

  • Sr. Mobile Developer

    2 weeks ago


    , India, IN Shyam Future Tech Private Limited Full time

    We are Hiring Sr. Mobile Developer (Flutter/React Native) for Shyam Future Tech at Kolkata LocationAbout Shyam Future Tech Pvt. Ltd Shyam Future Tech Pvt. Ltd ( Formerly Known as Shyam Future Tech LLP) is an IT arm of renowned Indian conglomerate Shyam Steel which has an industry experience of 60+ years in Steel, Mining, Infrastructure, Real Estate, Agro...


  • Gurugram, Haryana, India, IN GradRight Inc. Full time

    GradRight is the world’s first SaaS ecosystem that brings together students, universities and financial institutions on one platform. It enables students to find and fund high return college education, universities to engage and select the best-fit students and banks to lend in an effective and efficient manner. Our vision is to be the world’s leading...


  • Mohali district, India, IN C4D Technology Full time

    Company DescriptionC4D Technology specializes in bringing brands to life in the digital world by creating cohesive web presences and evocative imagery. Whether you're looking for a new brand image, a redesigned website, an e-commerce shop, email marketing assistance, or a stronger social media presence, C4D Technology offers comprehensive digital solutions...


  • india, IN S2T AI - AI-Powered Investigations Full time

    We are seeking a skilled and resourceful developer with expertise in reverse engineering mobile applications and their network traffic. The ideal candidate will analyze undocumented APIs, implement secure bypasses, and develop robust data extraction solutions. You'll have the autonomy to select your preferred tools and programming languages based on your...


  • Gurugram, Haryana, India, IN The Alpha Agency Full time

    Job Description: Mobile application Developer (2-3 Years Experience)Company: The Alpha AgencyLocation: Sector 50, GurugramJob Type: Full-timeExperience Required: 2–3 YearsJoining: Immediate joiners only can applyAbout the RoleThe Alpha Agency is looking for a talented and enthusiastic Flutter Developer with 1–2 years of professional experience in mobile...