Technical Support Engineer

About the Role :We are looking for a technically sound and process-driven Technical Support Engineer who can handle L0–L1 troubleshooting, automate recurring issues, and bridge the gap between support and engineering. You’ll be responsible for first-line diagnostics, log analysis, and escalating critical issues with clear context.Key Responsibilities...

Company Overview:ITILITE is a leading global brand in the Business Travel, Expense & Cards Management space.Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in India and the USA, serving over 500 customers.We are a Series C...

About IQnextWe're revolutionizing the way buildings are managed, shifting them away from traditional facilities management to a smarter, data-driven approach. IQnext is an integrated, centralized platform that is disrupting buildings and real estate infrastructure with its new-age cloud-based solution, delivering long-term sustainability and operational...

Role Overview: As a Technical Support Engineer specializing in Voice Support, you will be the key point of contact for providing technical support via voice channels. You will handle a range of technical issues, ensuring incidents are resolved efficiently following the ITIL Incident Management process. You will own the lifecycle of each ticket from logging...

Job OverviewWe are seeking a skilled Technical Writer to create clear, accurate, and user friendly technical documentation for software products, systems, and processes. The role works closely with engineering, product, and support teams to translate complex technical concepts into well-structured documentation for technical and non-technical audiences.Key...

Hi,We are hiring for Technical Support EngineerJD;Core ResponsibilitiesIssue Resolution: Own and resolve technical issues from initial troubleshooting to resolution within designated timeframes. Identify root causes and implement effective solutions.Customer Support: Understand customer needs and collaborate with cross-functional teams to ensure timely issue...

Knowledge/ Skill RequirementAn Enterprise Wi-Fi Support Engineer is responsible for ensuring that enterprise-level customers have a positive experience with their Wi-Fi networking services. They work to address customer issues, identify areas for improvement, and provide guidance and support to customers as needed. Here are some skills that are important for...

Role Purpose(s)The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance. Job Responsibilities & DutiesOperates and monitors all systems, applications, network and telecommunication line usageFault response, troubleshooting and...

Role Purpose(s)The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance.Job Responsibilities & DutiesOperates and monitors all systems, applications, network and telecommunication line usageFault response, troubleshooting and...

About the Role: Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers.What you'll be responsible for?Provide support to internal / external customers while adhering to the set SLA parameters.Facilitate calls with customers to explain/resolve/address the issues raised to technical support...