AVP - CRM Real Estate

2 days ago


Mumbai Maharashtra India, Maharashtra RMZ Full time

Role Overview

We are seeking a CRM professional to manage and enhance customer relationships for our commercial real estate portfolio. The role involves end-to-end client engagement, coordination with internal teams, and ensuring superior customer experience.

Key Responsibilities

  • Manage client interactions from post-sales to possession, ensuring high customer satisfaction.
  • Address and resolve customer queries, complaints, and escalations promptly.
  • Coordinate with sales, finance, legal, and project teams for smooth execution of commitments.
  • Manage documentation, payment schedules, and compliance in coordination with finance and legal teams.
  • Oversee the handover process including key handover, documentation, and after-sales services.
  • Maintain accurate records of customer communications, agreements, and transactions.
  • Utilize Salesforce and other CRM tools to manage customer lifecycle, track interactions, and generate reports.
  • Drive initiatives to enhance customer experience and build long-term relationships.


Experience


  • Graduate/Postgraduate with 8+ year’s CRM experience in real estate.
  • Hands-on experience with Salesforce and other CRM tools.


Core Skills:


  • Strong communication, problem-solving, and relationship management skills.
  • Proficiency in MS Office; ability to manage multiple stakeholders in a fast-paced environment.



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