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Head of Product

4 weeks ago

India PTR Global Full time

About PTR Global

PTR Global is a premier staffing and workforce solutions provider, recognized for connecting top talent with innovative organizations nationwide. We are committed to operational excellence and driven by a technology-forward vision that enhances performance, accelerates growth, and scales outcomes. At PTR Global, we don't just implement systems — we build dynamic ecosystems to support Sales, Recruiting, Operations, and Strategic Services across the enterprise.

We operate in a fast-paced, consultative, and performance-focused environment where forward-thinking professionals make a lasting impact.

Role Summary

We are seeking a senior-level leader to serve as the Head of Product, responsible for the post-implementation strategy, evolution, and optimization of PTR's Salesforce platform and related business systems. This is not an implementation-focused role. Instead, this leader will own the long-term roadmap and drive ROI across multiple business units — including Sales & Recruiting/Delivery, Operations, and Strategic Services — ensuring Salesforce and its integrations are continuously adapted to serve PTR's strategic goals. The ideal candidate will have experience in IT services or staffing, with a proven ability to influence change, lead cross-functional business transformation, and align technical capability with business opportunity.

Key Responsibilities

  • Own the post-implementation evolution of the Salesforce ecosystem, focusing on strategic enhancement, continuous optimization, and enterprise-wide ROI.
  • Develop and execute a cross-functional product roadmap that aligns Salesforce capabilities with business objectives, incorporating feedback from leadership, end-users, and external advisors.
  • Collaborate with executive and departmental leaders across several business units to define needs, identify inefficiencies, and uncover opportunities for automation and innovation.
  • Work directly with technical teams and external developers to translate complex business requirements into scalable, high-impact solutions.
  • Lead change management and stakeholder alignment efforts to ensure adoption, communication, and understanding of platform changes and new capabilities.
  • Design and refine user experiences including dashboards, reports, and workflows that elevate decision-making and reduce manual work.
  • Continuously monitor performance metrics and KPIs, ensuring platform enhancements are driving measurable impact across revenue, efficiency, and engagement.
  • Stay informed of Salesforce platform updates and industry best practices, proactively proposing new capabilities to future-proof our systems and maintain competitive edge.
  • Serve as the strategic liaison between business stakeholders and technical implementation teams—ensuring technology enables, rather than limits, business goals.

Qualifications

  • Bachelor's degree in Business, Information Systems, or a related field required; MBA or advanced degree preferred.
  • 7–12 years of experience in enterprise product leadership— ideally in an IT services or consulting firm.
  • Proven experience owning post-implementation product roadmaps and managing enterprise technology investments to high-impact outcomes.
  • Deep functional understanding of Salesforce Sales Cloud and related CRM tools.
  • Experience working with Applicant Tracking Systems (e.g., Bullhorn) and sales enablement ecosystems is strongly preferred.
  • Demonstrated ability to lead cross-functional business transformation initiatives and deliver scalable, ROI-driven solutions.
  • Strong executive presence and ability to influence without authority, collaborate across teams, and drive stakeholder engagement.
  • Expertise in assessing business needs, prioritizing platform investments, and delivering technology that accelerates performance.
  • Salesforce certifications (e.g., Administrator, Sales Cloud Consultant, Business Analyst) preferred.

Success in This Role Will Be Measured By:

  • Increased efficiency and automation across Sales and Recruiting workflows
  • Higher user adoption and satisfaction with Salesforce tools
  • Improved data-driven decision-making through optimized reporting
  • Accelerated lead conversion and client engagement outcomes
  • Measurable ROI on CRM and platform investments