Production Support Manager

3 weeks ago

Mumbai Maharashtra India, Maharashtra SID Global Solutions Full time

Job Title: Lead – IT Operations/Support (Night Shift Lead-in Rotation)

Location: Andheri, Mumbai


Qualifications:

Bachelor’s degree in computer science, Information Technology, or in related field.


Experience:

6+ year of experience in handling financial critical system operation for Exchange, Clearing Corporation or banking industry


Preferred Domains:

Stock or Commodity Exchange / Broking Firms, IT enabled services / Banking / Financial / etc


Responsibilities:

  • Manage and oversee production systems during night shifts, ensuring smooth operations and prompt response to incidents.
  • Execute End-of-Day (EOD) and Beginning-of-Day (BOD) job processes, ensuring timely and accurate completion.
  • Coordinate DC and DR failover activities, ensuring the availability and reliability of critical systems.
  • System patching activities, ensuring that all systems are up-to-date with the latest security and functionality updates.
  • Collaborate with different teams, including development, infrastructure, and support teams and business team, to address and resolve production issues efficiently.
  • Prepare and share comprehensive periodic status reports detailing the performance, incidents, and improvements made during the week.
  • Manage and administer Linux-based systems, ensuring optimal performance, security and availability.
  • Evaluation and performance optimisation of the system.
  • Collaboration with Software vendor and OEMs

Preferred Skills

  • Experience with EOD/BOD job handling and managing DC, DR failover activities.
  • System patching processes and coordination with different teams.
  • Knowledge and hands-on experience in managing Linux systems.
  • Basic understanding of database systems (DB2)
  • Excellent communication and collaboration skills.
  • Ability to work independently and make critical decisions during the night shift.
  • Dedication towards duties and responsibilities and should take initiatives.
  • Team building and leadership

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