Team Manager

2 weeks ago

Pune Maharashtra India, Maharashtra Capita Full time

Role: Team Manager (Banking)


Level: Band 5


Function: Financial Operations

Sub-function: Retail - Operations


Reporting to: Operations Manager


Professional Know-how

Academic:

  • Graduation (in Commerce)

Experience:

  • Minimum 3-4 years’ experience in Bank Reconciliations and Team Management, BPO experience is preferred.
  • Any commerce graduate
  • Strong analytical and problem-solving abilities
  • Proficiency in Excel
  • Excellent communication and stakeholder management
  • Ability to work under pressure and meet tight deadlines



Primary Responsibilities

Team Leadership & Oversight

  • Direct and supervise a team of reconciliation professionals.
  • Allocate tasks, monitor performance, and ensure SLAs are met.
  • Conduct regular team huddles and performance reviews.
  • Encourage automation and standardization across reconciliation processes.
  • Escalation and follow up of people issue to respective authorities to ensure quick resolution
  • Ensure timely payroll inputs are provided to avoid dissatisfaction
  • Identify & improve the bottom 20% performers/Implement PIP (co-ordinate with Operations)
  • Responsible for making people number-centric to perform consistently, to get optimum performance & to keep their interest levels high, for the growth of deserving team members & to control attrition
  • Training and delegation to up skill/cross skill and motivate staff
  • Staff leave management
  • Weekly/Monthly feedback for quality and productivity




Reconciliation Operations

  • Oversee daily, weekly, and monthly bank reconciliations.
  • Ensure accurate matching of bank statements with GL balances.
  • Identify and resolve discrepancies, escalate unresolved items, and ensure timely closure.
  • Ability to analyse financial data and identify trends or potential risks Process Improvement & Compliance
  • Ability to compare and verify balances and transactions from multiple sources
  • Implement process updates received from onshore teams.
  • Maintain documentation and ensure compliance with internal controls and audit requirements.
  • Support internal and external audits with reconciliation documentation.
  • Work collaboratively with internal teams and external parties if required to resolve variances and answer queries
  • Meticulous attention to detail ensuring accuracy


Stakeholder Engagement

  • Liaise with onshore teams for process updates and training.
  • Act as the first escalation point for offshore and business unit queries.
  • Provide insights and feedback to improve reconciliation accuracy and efficiency.
  • Establish internal checks and controls in-order to prevent fraud.



Key Result Areas

  • Timely Reconciliation
  • Quality Adherence
  • Data Integrity
  • Adherence to Turn around times
  • Compliance and Audit readiness
  • Collaboration
  • Reporting and Analysis
  • Process improvements
  • Liaising with internal and external stakeholder.
  • Team productivity and quality scores

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