Technical Service Manager
3 weeks ago
Please apply only if you are interested in Contract Roles and willing to work in different time zones.
TSM Experts for Migration, Upgrade and Network.
Role: Technical Service Manager (TSM)
Start Date: ASAP
End Date: 12months+ extension
Location: 100% Remote
Capacity: 5 days a week
Language: English
Job Description:
Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into the managed cloud environment. TSM governs managed cloud customer relationship management from a technical perspective, while advocating for the customer. TSM will work as a team with CDMs and cloud internal service delivery to serve and delight the end-customers, by providing quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle in cloud environment.
Migration
Skill Set:
- Strong SAP Basis & infrastructure experience of minimum 6 to 8 years
- Should have minimum 2 years of hands-on experience on SAP Migration projects and cloud integration knowledge
- Should have knowledge on Hyperscalers – Azure, AWS & GCP
- Prior experience with Enterprise cloud services & SAP RISE Migration would be an added value
- Certification on SAP Migration would be added advantage
- Required to work during weekends to support cutovers
Upgrade
Skill set:
- Strong SAP Basis & infrastructure experience of minimum 6 to 8 years
- Should have minimum 2 years of hands-on experience on SAP Upgrade projects.
- Should have knowledge on Hyperscalers – Azure, AWS & GCP added advantage.
- Prior experience with SAP RISE Migration would be an added value
- Certification on SAP Upgrade /ZDO method for upgrade would be added advantage
- Required to work during weekends to support cutovers
Network
Skill set:
- Strong network administration experience of minimum 6 to 8 years
- Expertise in at least one hyperscaler technology (Azure/AWS/GCP)
- Solid knowledge and demonstrable experience in customer network infrastructure, HA & DR solutions, connectivity, LB, NSG, DNS
- Customer facing experience
- Ability to work effectively as a virtual member or a dynamic and dispersed team
- Excellent communication both verbal and written in English (additional languages would be an added value)
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