Calypso || Application Support Analyst|| Pune/Mumbai/Chennai

3 weeks ago

Mumbai Maharashtra India, Maharashtra Tata Consultancy Services Full time

Greetings from TCS


Position Title: Application Support Analyst

Location: Chennai/ Mumbai/Pune

Exp Range : 4-6 Years

Technical Skills:

Working experience of supporting applications in


  • Calypso Version 14 or above.
  • Extensive experience with some version of UNIX. Linux preferred but not essential.
  • Database experience is essential – Microsoft SQL Server ideal but other DB types are acceptable.
  • Knowledge of trade, deliverable and event life-cycles in FX.
  • Understanding of server resourcing
  • Ability to read code is essential.


Must-Have/Mandatory

  • Good analytical & troubleshooting skills
  • Ability to work under pressurized environments
  • Good communication (Oral, Verbal & Written) skills
  • Set of Technical skills mentioned above
  • Self-driven, proactive team player
  • Ability to troubleshoot and think “outside the box” to resolve rarely seen problems

Good-to-Have/Desirable

  • Relevant certifications
  • ITIL/ production support background
  • Interpersonal skills
  • Tools like ServiceNow.


Key Responsibilities:

  • Day to day support of post-trade FX systems, including working with the Business Support team to resolve issues within FX itself and in the overall environment.
  • Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & realtime), reporting, and overall environment issues
  • Respond to queries from interfacing systems (both external and internal to Westpac), assist in resolving data, connectivity, and reconciliation issues
  • Complete audit requests (internal and external) in a timely manner
  • Involvement in FX project work and ensuring the integrity of the Production environment is maintained and kept as priority over all else
  • Investigate and develop fixes for small bugs or functionality issues
  • Problem & Incident management
  • Change management – Ensure that all change that is deployed into Production is tested and verified. Attend regular meetings to discuss the planning of deployments
  • Resolution of major incidents in a time-sensitive environment
  • Ensure the batches for FX all complete in a timely manner and the system is up to date by the start of the next business day
  • Monitoring of maintenance and capacity (DB sizing, file system sizing/archiving/retention/cleanup, server resources)


Regards

Monisha

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