Manual QA Manager

● Location: Gurgaon-Hybrid

● Department: Technology / Engineering

● Experience Level: 5+ Years

● Employment Type: Full-Time

About Us

We are a fast-growing tech company building a next-generation, secure, and real-time messaging platform aimed at transforming how people communicate globally. Inspired by platforms like WhatsApp and Telegram, our mission is to create a fast, scalable, and privacy-first messaging ecosystem that supports 1:1 chats, group conversations, voice/video integrations, and end-to-end encryption. We’re a product-driven company backed by experienced engineers, designers, and entrepreneurs, and are now expanding our QA team to ensure every feature is rock-solid before it reaches our users.

About the Role

We’re looking for a passionate and detail-oriented Manual QA Engineer with a strong understanding of mobile and web app testing. You’ll be responsible for manually testing the messaging app across platforms, reporting bugs, verifying fixes, and ensuring the product delivers a seamless and reliable user experience. This role is critical in maintaining the quality, stability, and user trust of a platform that handles real-time communication and sensitive information.

Key Responsibilities 1. Test Planning & Case Design

● Analyze feature requirements and create detailed test plans, test scenarios, and test cases for mobile (Android/iOS) and web platforms.

● Define edge cases and negative scenarios to ensure robustness and reliability. 2. Functional & Regression Testing

● Perform manual testing of chat features, notifications, media sharing, group messaging, and encryption flows.

● Run regression tests before every release to ensure core features remain intact.

● Validate UI/UX across devices and platforms. 3. Bug Reporting & Reproduction

● Identify, document, and prioritize bugs using tools like Jira or Bugzilla.

● Reproduce and clearly describe issues, including steps to replicate, screenshots, and logs if needed.

● Work closely with developers to validate fixes and retest resolved issues. 4. Cross-Platform & Cross-Device Testing

● Test features across Android, iOS, and Web to ensure consistent functionality.

● Validate behavior under different network conditions, device types, and screen sizes. 5. User Acceptance Testing (UAT)

● Assist product owners and stakeholders during UAT phases.

● Help ensure that each release meets business requirements and provides a great user experience. 6. Test Documentation & Reporting

● Maintain clear and up-to-date documentation of test plans, cases, and test execution results.

● Generate test reports and quality metrics for internal use. Required Qualifications

● 3+ years of experience in manual testing of web and mobile applications.

● Strong understanding of software testing life cycle (STLC) and defect life cycle.

● Experience testing real-time apps or messaging/chat applications is highly desirable.

● Familiarity with testing on both Android and iOS devices, as well as web browsers.

● Ability to write clear, concise, and comprehensive test cases and bug reports.

● Hands-on experience with tools like Jira, TestRail, Postman, Charles Proxy, or Fiddler.

● Knowledge of REST APIs and how to validate API responses using manual tools.

● Good communication and collaboration skills. Preferred Qualifications

● Prior experience working on a messaging app or communication product.

● Understanding of network-level debugging, socket communication, or encryption flows (a plus).

● Exposure to agile development processes and working in cross-functional teams.

● Familiarity with localization/internationalization testing.

● Experience in exploratory testing and usability testing.