Major Incident Manager

2 weeks ago

Chennai Tamil Nadu India, Tamil Nadu Tata Consultancy Services Full time

Greetings from Tata Consultancy Services


We are hiring for Major Incident Management


Experience: 6-10 years

Location: Chennai / Kolkata

Required Technical Skillset:

- Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs.

- Act as the Incident Commander, coordinating efforts across technical towers — Applications, Infrastructure, Cloud, Network, Database, and Security.

- Drive the Root Cause Analysis (RCA) process, ensuring accurate documentation, preventive actions, and closure within agreed timelines.

- Identify and implement opportunities to improve incident response efficiency, reduce MTTR, and enhance process maturity.

- Publish regular reports on major incident trends, RCA closures, and KPI performance. Participate in governance reviews and audits.

- Partner with Service Delivery Managers, Problem Management, and Change Management teams to strengthen service stability and resilience.

Date of Interview: 28-Nov-2025(Friday)

Mode of Interview: Virtual


TCS Eligibility Criteria:

  • BE/B.Tech/MCA/M.Sc./MS with minimum 3 years of relevant IT-experience post Qualification.
  • Only Full-Time courses would be considered.
  • Candidates who have attended TCS interview in the last 1 month need not apply

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