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Technical Support Engineer

4 weeks ago

India Awign Expert Full time

"Exciting opportunity with a product-based organization — looking for candidates with excellent communication skills."

Job Title: Technical Account Manager

Team: Customer Success

Reporting: Customer Success Manager

Job Responsibilities:

  • Experience required: 3+ years in the industry.
  • Onboarding new clients on Nitrogen
  • Understanding the client's requirements
  • Active support on Client's tickets
  • To address the client's issue
  • Managing and enhancing the product features
  • Translating the client's requirement with the Product team to enhance the new feature sets.
  • Analyzing the data and preparing reports.
  • Ownership of accounts and willing to support on client's requests on tickets.

Required Technical Skills:

Must have

  • Excellent knowledge of HTML, JS, and CSS frameworks
  • Good knowledge of web application frameworks.
  • Good knowledge of Advanced Java/Node JS/Golang/JavaScript.
  • Excellent communication skills
  • Good knowledge of Version Control Systems and Build processes.
  • Good analytical and problem-solving skills.

Nice to have

  • Cloud Platform experience (GCP/AWS/Azure)
  • Kubernetes and Docker experience

Education Qualification

  • UG: B. Tech / B.E. – Computers OR PG: MCA / M. Tech