
Manager Operations
2 weeks ago
We are hiring for a Manager Operations/Quality role. Please find the below Key tasks and responsibilities for the same:
Job Description:
Manage operations across Life & Pension sub-processes including PRSA, ARF, S&I, Claims, and Servicing.
- Lead domain-specific Centers of Excellence (CoEs) for New Business and Servicing.
- Ensure process adherence, SOP compliance, and quality assurance across delivery teams.
- Drive training, knowledge management, and SME development using GenAI tools (e.g., dC.iKnow, dC.iGenie).
- Collaborate with Risk & Compliance, Quality, and Transformation teams to ensure 3LoD readiness.
- Support transition activities including KT, ramp-up, and monitored production.
- Implement process improvements and automation opportunities to enhance efficiency.
Qualifications & Experience
-8+ years in insurance operations with domain specialization in Life & Pensions.
- Experience in managing teams across multiple locations and process areas.
- Strong understanding of Irish regulatory landscape and insurance product lifecycle.
- Exposure to transformation tools and automation platforms.
- Experience in training, SOP development, and compliance audits.
Skills
- Domain expertise in Life & Pension operations
- People and process management
- Quality and compliance orientation
- Strong analytical and communication skills
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