Assistant Manager Technical Services

2 hours ago

Delhi India, India Getinge Full time

Job Overview

Product Technical Specialist (PTS) is responsible for fulfilling technical support requirements & expectations of whole Sales & Service Unit for assigned product.


Job Responsibilities and Essential Duties

  • Conducting technical trainings for assigned product.
  • Providing online & onsite support to field service teams for resolving technical issues
  • Monitoring Installation, maintenance & corrective service cases
  • Supporting & resolving technical needs of sales department
  • Fulfilling QRC requirements of assigned product
  • Spare part inventory & tools management for assigned product.
  • Ensuring uptime for installed base of assigned product
  • To ensure technical and regulatory issues are attended, resolved, and completed within agreed timelines.
  • To fulfill technical expectations of whole SSU for assigned product.
  • Ensure Uptime for the installed base of assigned product.
  • Monitor open & closed calls on weekly basis and ensure open calls are closed at the earliest.
  • Support Field staff in installation and ensure proper documentation.
  • Monitor short supplies during installation and coordinate with Logistics for complete supplies.
  • Coordinate with respective BAs to resolve technical issues if needed.
  • Monitor open FSCA’s and ensure closure within timeframes given by DCUs.
  • Ensure parts related to FSCAs are procured from factories to perform FSCAs.
  • Ensure proper documentation of FSCAs.
  • Coordinate with Head QRC - India to ensure completed FSCAs are properly documented, and reports uploaded on QRC portal.
  • Monitor Spare Parts inventory on fortnightly basis and ensure inventory is maintained at its minimal level.
  • Monitor slow moving inventory and analyze the cause of slow movements with respect to install base and historical consumption.
  • Ensure that VAN Stocks are cleared from time to time and inventory is returned to mother warehouse after testing.
  • Coordinate with Local Academy to ensure every engineer is trained and certified to attend installation & breakdown calls.
  • Ensure that all tools used by Field Engineers are calibrated from time to time.
  • Coordinate with Zonal service Heads to understand the training needs in the region and organize Product Service Trainings.
  • To ensure all documentation pertaining to installation, Open & Closed Calls, Service Reports, FSCA Reports, Training Certificates are stored in a proper manner to make them available as and when required.
  • Coordinate with local Head QRC for maintaining compliance to all quality requirements.


Minimum Requirements

  • Strong education background, preferably in the field of engineering with 7 to 9 years of relevant experience in managing Technical Services
  • Solid technical background, with understanding or hands-on experience in Medical & Healthcare sector
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills

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