Senior Software Developer ServiceNow

At Bristol Myers Squibb, we are inspired by a single vision transforming patients lives through science. In oncology, hematology, immunology, and cardiovascular disease and one of the most diverse and promising pipelines in the industry each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Position Summary

At BMS, digital innovation and Information Technology are central to our vision of transforming patients lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology. We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care.

The ServiceNow Senior Developer is responsible for the design, development, and implementation of complex ServiceNow solutions. This includes working with business stakeholders to understand their needs and to develop solutions that meet those needs. The ServiceNow Developer will also be responsible for maintaining and enhancing existing ServiceNow applications, as well as troubleshooting and resolving any issues that arise.

If you want an exciting and rewarding career that is meaningful, consider joining our diverse team

Key Responsibilities

• Design, architect, develop, and implement complex ServiceNow solutions.
• Work with business stakeholders to understand their needs and develop solutions that meet those needs.
• Maintain and enhance existing ServiceNow applications.
• Troubleshoot and resolve ServiceNow issues.
• Stay up to date on the latest ServiceNow features and functionality.
• Mentor and train junior ServiceNow developers.
• Contribute to the development and implementation of ServiceNow development standard and best practices.
• Working with a team of business analysts to identify and document business processes that can be automated using ServiceNow.
• Working with a team of IT Operations engineers to integrate ServiceNow with other IT systems, such as monitoring and ticketing systems.
• Working with a user experience mindset to develop and deploy solutions for customers.
• Participating in agile planning ceremonies to help define and prioritize ServiceNow work for the upcoming sprint.
• Developing and testing ServiceNow solutions in accordance with the Agile methodology.
• Deploying and supporting ServiceNow solutions in a production environment.
• Monitoring ServiceNow performance and troubleshooting any issues that arise.
• Sharing knowledge and best practices with other team members through code reviews, pair programming, and training sessions.
• Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.
• Mentor and train junior ServiceNow developers.

Qualifications & Experience

• Degree in Computer Science, Information Systems, related field, or equivalent work experience
• 5+ years of experience in ServiceNow development and implementation.
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification is a plus
• Experience with some of the following ServiceNow modules:
  • Service Portal
  • HR Service Delivery (HRSD)
  • ServiceNow Workspaces
  • IT Service Management (ITSM)I
  • IT Operations Management (ITOM)
  • IT Asset Management (ITAM)
  • Strategic Portfolio Management (SPM)
  • Governance, Risk and Compliance (GRC)
• Experience with ServiceNow Flow Designer and Service Catalog
• Experience with Agile development methodologies
• Excellent problem-solving and analytical skills
• Strong communication and teamwork skills
• Experience with ServiceNow integrations
• Experience with ServiceNow reporting and analytics
• Experience with ServiceNow scripting languages
• Experience with ServiceNow performance tuning and optimization
• Experience with ServiceNow family release upgrade
• Experience with ServiceNow CSDM framework
• Experience with ServiceNow security and compliance
• Experience with ServiceNow Workspace development a plus
• Experience delivering technology within a life science setting a plus

Why You Should Apply

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion, and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or any part of the recruitment process direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. #HYDIT #LI-Hybrid