Technical Consultant

About the Company

An exciting opportunity to join our team within a growing ICT Services company with a global portfolio, as a Network & Security engineer in our Global Network & Security team. With an extensive history that extends over 135 years, the Getronics family has approximately 4,000 employees in 18 countries across Europe, Asia Pacific & Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector markets. This includes Workspace, Applications, Communication, Data Centre, Cloud, Consulting, Product and Managed Services. Getronics is the lead in the Getronics Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity, delivering services to 90 countries. The GWA is ranked number 3 globally according to OVUM’s Managed/Maintained End-user Devices with a total of 7.4M assets. Getronics support its employees to become experts in their field though development by an in house University and an internal recruitment program.

About the Role

We are looking for an experienced professional who is autonomous, experienced, self-driven Network fanatics. The role is to proactively and reactively manage the Network and Security devices, act on alarms from our network management systems, act on incidents reported by our customer. Troubleshoot & analyse incidents and changes, make suggestions to fix and implement the solution. Test and deploy software upgrades or security patches. Work as a full member of our international team that consists out of 50 Engineers globally. As a Zscaler Technical Consultant, you will be heavily engaged to personalize their customers’ experience and ensure a successful Zscaler multiple products migration and support experience.

Responsibilities

• Provide reactive/proactive Designated Technical Support to top tier customers.
• Provide configuration review, troubleshooting and best practices to named customers.
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner reported via Service desk and Customer.
• Provide fault isolation and root cause analysis for technical issues.
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.
• Gather and retain customer-specific documentation in a secure location for ease of troubleshooting.
• Review of technical documentation, troubleshooting guides, etc and improvement Plans.
• Act on Incidents reported by our network management tools.
• Act on Incidents reported by the customer (via our service desk).
• Proactively test & upgrade software on various devices.
• Analyse capacity management reports & propose improvements.
• Prepare and execute Change requests.
• Remotely Configure new devices.
• Interact with multiple teams (Helpdesk, Customer, Service delivery Managers).
• Communicate & raise incidents to 3rd party (vendors / telecom providers).
• Propose improvement plans (technical & human activity).
• Proactively seek guidance from peers and seniors where required.
• Team presentations on your activities.
• Propose improvements for our network management tools / Configuration.
• Analyse reporting before used by Service Delivery Manager.

Qualifications

• Masters/Graduate degree level.
• CCIE/CCNP Data center (Preferred).
• Zscaler Zero Trust Certified Associate (ZTCA).
• Zscaler Internet Access (ZIA).
• Zscaler Private Access (ZPA).
• NSE 5 and above/PCNSE/PCNSA, CCNP Security (Desired).

Required Skills

• Minimum 8 years of working relevant experience.
• Masters/Graduate degree level.
• Security patches and Major upgrades.
• Be the Lead for Zscaler technologies and does not limit to ZIA, ZPA, ZDX.
• 8 to 12 years of experience in network operations, with a focus on Zscaler products ability to design, configure and Troubleshoot enterprise grade deployments.

Preferred Skills

Cisco and Meraki Wireless, Cisco ISE, DNAC, F5 (LTM, GTM).