Avalara - Site Reliability Engineer - Grafana/Prometheus

2 days ago

Anywhere in IndiaMultiple LocationsRemote, IN Avalara Technologies Pvt ltd Full time

Job Description :


- We are looking for a highly motivated and skilled Site Reliability Engineer.


- The role is in support of numerous Avalara SaaS suites of services. The Site Reliability Engineer is responsible for the security, compliance, reliability, and efficiency of our production systems.


- The scope of work includes implementation of 24 x 7 environments that have been designed by SRE and Development engineering teams.


- The team actively participates in the design, and provides valuable feedback to ensure high availability, supportability, and observability.


- The role supports multiple projects and applications.


- It requires interactions and partnerships with teams and personnel from multiple business locations, skill sets, and backgrounds.


- As such, the position requires effective verbal and written communication skills in addition to a solid foundation of technical skills, analytical abilities, and end-to-end troubleshooting techniques.


Job Duties :


- Participate, review, and provide feedback of infrastructure and project work.


Formally accept deliverables to ensure compliance and quality standards.


- Ensure that observability deliverables, proactively monitor Avalara customer facing, critical applications.


- Our focus is on prevention through early identification of potential issues.


- Compliance audits (SOX, SOC, ISO-27001, etc)


- Security investigation and remediation, Account security updates, key rotations, user access


- Customer escalations and inquiries


- Automating deployment processes, including collaborating with engineering development teams implementing GitLab CI/CD pipelines, ensuring the reliability, observability, and optimization of compute resources.


- Work closely with the Engineering Operation Center (EOC) to ensure supportability and knowledge sharing. The EOC is a gate to ensure consistent standards of operational excellence using a comprehensive Software Maturity Metrics (SMM) assessment.


- Support supporting 3rd party tools like Loki, SumoLogic, Venafi, GoDaddy Corporate Domains (GCD), Grafana, Prometheus and others


- Support AWS, GCP, and OCI clouds world wide.


- Participate in Tier 2 on-call rotation for a multitude of services to maintain SLO and SLI's


Qualifications :


- BS in Computer Science or equivalent, with 5 or more years of relevant work experience.


- 5+ years enterprise-class experience with large scale cloud solutions.


- AWS is highly desirable.


- GCP, OCI and Azure are a plus.


- 5+ years enterprise-class application experience with production deployments, monitoring, and communications.


- Strong application troubleshooting. Microsoft .NET Framework and .Net Core stacks or experienced in the LAMP stack is preferred.


- High learning aptitude and interest in learning new stacks.


- Work independently and as a team player, as required for the project at hand.


- Review and sign off on processes. Provide feedback on improvements.


- Develop new processes to drive efficiency and quality.


- Focus areas are performance, application availability, monitoring improvements and application deployment runbooks.


- Ability to write Terraform to implement and maintain infrastructure.


- Review and provide feedback on project documentation, such as architecture designs, implementation plans, design documents, test plans, etc.


- Deep expertise in the mentality, processes, and tools needed to deliver five nines' SLAs.


- Firm working knowledge of Windows and Linux along with its underlying components, system statistics, performance tuning, file systems, and IO.


- Solid progamming/scripting skills in PowerShell, Python, GoLang, Bash, or Perl and history of automating workloads is a plus.


- Ability to reverse engineer and troubleshoot systems and network services.


- Experience in performance diagnostics, capacity planning, performance architecture design, performance tuning, performance monitoring.


- Experience working with load balanced high-traffic solutions/services.


- Experience in SQL and database services.


- Proficient verbal and written communication skills.


- AWS Certified Solutions Architect associate or Sysops Admin associate, or GCP equivalent


Technologies you are likely to be working with :


- Google Cloud, AWS, OCI, GitLab, Atlassian suite, PowerShell, Python, GoLang, Terraform & HashiCorp suite, Snowflake, MongoDB, DynamoDB, Postgres, SQL, Packer, SumoLogic, Grafana, Prometheus, Wiz, HAproxy, Windows, Linux, Docker and containerization technologies etc.


Desirable Qualifications :


- Can do attitude, no problem is too big or too small.


- A self starting mentality


- A desire to delight customers.


- A systematic problem solver, with the ability to think outside the box.


- Good data analysis skills to pick up trends before they become major problems.


- Previous experience as an enterprise class Site Reliability Engineer.


- A strong mix of Software Engineer and Operation Support skills.


- Desire to learn new technologies and programming languages.


- Experience with government regulation compliance with access and process auditing


- Active Directory administration

(ref:hirist.tech)

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