Solution Architect – Experience Cloud

4 hours ago

Bengaluru Karnataka India, Karnataka LTIMindtree Full time

Job Summary:

We are seeking a seasoned Salesforce Solution Architect with deep expertise in Experience Cloud (Community Cloud), along with strong functional and technical knowledge across Sales Cloud and Service Cloud. The ideal candidate will design scalable, secure, and high-performance Salesforce solutions that deliver exceptional customer, partner, and employee experiences. This role requires a blend of strategic vision, technical depth, and leadership in Salesforce architecture and delivery.

Key Responsibilities:

  • Architect, design, and implement end-to-end Salesforce Experience Cloud solutions, including complex portals for customers, partners, or employees.
  • Translate business requirements into well-architected Salesforce solutions leveraging best practices and platform capabilities.
  • Provide technical leadership to developers and administrators across multiple Salesforce orgs and projects.
  • Collaborate with business stakeholders, product owners, and cross-functional teams to define solution roadmaps and implementation strategies.
  • Design scalable and secure architecture patterns integrating Experience Cloud with other Salesforce products (Sales, Service, Marketing) and external systems via APIs, middleware, or integration tools (e.g., MuleSoft).
  • Define and enforce governance, coding standards, and architectural guidelines.
  • Conduct technical reviews, oversee solution design documentation, and ensure alignment with enterprise architecture standards.
  • Lead workshops, design sessions, and technical deep dives with client teams and business partners.
  • Stay current on new Salesforce releases, capabilities, and Experience Cloud innovations.
  • Support pre-sales or proposal activities by providing architectural expertise and estimations when needed.

Required Skills & Experience:

  • 10–15 years of overall IT experience, with 7+ years in Salesforce solution design and architecture.
  • Proven experience in Experience Cloud implementation for large-scale customer/partner portals.
  • Strong understanding of Sales Cloud, Service Cloud, and Platform capabilities.
  • Hands-on expertise with:
  • Lightning Web Components (LWC) & Aura Components
  • Apex, Visualforce, SOQL/SOSL, Flows, and OmniScripts
  • Salesforce Data Model, Security Model, and Sharing Rules
  • In-depth knowledge of Experience Builder, Site Configuration, Themes & Branding, and Login & Access Management in Experience Cloud.
  • Experience designing and implementing integration architectures (REST/SOAP APIs, Single Sign-On, Identity Management, etc.).
  • Strong understanding of Salesforce DevOps, version control, and CI/CD best practices.
  • Ability to work with both technical and non-technical stakeholders, translating business needs into scalable solutions.
  • Excellent communication, documentation, and presentation skills.

Preferred Skills:

  • Exposure to OmniStudio, Salesforce CMS, Einstein Bots, or Knowledge Management.
  • Experience working with multi-cloud environments or multi-org strategies.
  • Familiarity with MuleSoft, Heroku, or other middleware/integration platforms.
  • Background in Agile/Scrum methodologies.

Certifications (Highly Preferred):

  • Salesforce Certified Application Architect or System Architect
  • Salesforce Certified Experience Cloud Consultant
  • Salesforce Certified Platform Developer I / II
  • Salesforce Integration Architect or Data Architect certifications

Soft Skills:

  • Strategic thinker with strong analytical and problem-solving abilities.
  • Excellent leadership and stakeholder management.
  • Ability to mentor development teams and guide technical direction.
  • Strong documentation and communication skills.

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