ServiceNow Developer

2 months ago

Pune, Maharashtra, India BB works Full time

Role : ServiceNow Developer

Location : Pune

Experience Required : 6-15 Years

Work Type : Hybrid (3 days from the office, no exceptions)

Job Description :

- 6+ years of overall experience with 4+ years in ServiceNow development, focusing on ITSM modules.

- Expertise in ServiceNow Integration, Scripting, Service Portal, and Flow Designer.

- ServiceNow Developer Certifications are a plus.

- Strong verbal and written communication is a must.

Roles and Responsibilities :

ServiceNow Development :

- Develop, configure, and customize core ITSM (IT Service Management) modules within ServiceNow to meet business needs.

- Implement ServiceNow integrations with other third-party applications and services, ensuring seamless data flow and system interoperability.

- Develop and maintain Service Portal, Flow Designer, and automate workflows to improve system efficiency.

Scripting & Customization :

- Develop custom scripts using JavaScript, HTML, CSS, and AngularJS within ServiceNow to extend platform functionalities.

- Customize ServiceNow applications to enhance business functionality, ensuring alignment with organizational objectives.

ServiceNow Certifications (Advantageous) :

- Preference for candidates who hold ServiceNow Developer certifications for demonstrating proficiency and understanding of the platform.

System Integration & Automation :

- Develop and manage end-to-end ServiceNow integrations with other enterprise systems using REST, SOAP, and MID Server technologies.

- Implement automated flows using Flow Designer to optimize task assignment, incident management, and service fulfillment.

Troubleshooting and Support :

- Provide technical support and troubleshooting for ServiceNow-related issues and requests, ensuring timely resolution of incidents and problems.

- Optimize performance, reliability, and usability of the platform through regular monitoring and tuning.

Communication & Collaboration :

- Work closely with cross-functional teams (e.g., IT, business units) to gather requirements, design solutions, and ensure successful implementation of ServiceNow modules.

- Communicate effectively with stakeholders, both verbally and in writing, to provide project updates and technical insights.

- Strong communication skills are essential; candidates with poor communication skills should not be submitted.

Continuous Improvement :

- Identify opportunities for process automation and improvements within the ServiceNow platform.

- Stay updated on ServiceNow best practices and new features, implementing enhancements as needed.

(ref:hirist.tech)

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