Service Manager

Job Description – EV Operations & Service Associate

Location: Bangalore, India (base) with frequent travel to UAE (Dubai) and other deployment sites

Experience: 3–4 years | Full-time | Vehicle Operations & Maintenance Role

Sector: Electric Vehicles, Mobility, Automotive Engineering

Function: Fleet Operations, Vehicle Servicing, Field Implementation

About Pyse

Pyse is reimagining how wealth contributes to the planet. We are a next-generation investment platform enabling HNIs, UHNIs, and Family Offices to invest directly into high-yielding, sustainable real-world assets — including electric delivery fleets, renewable energy infrastructure, and more. Our investors don’t just earn above-market returns; they fund the future of clean mobility and climate-positive infrastructure.

Backed by marquee ecosystem partners and operating at the intersection of climate and capital, Pyse is scaling rapidly across the UAE and broader GCC.

Role Overview

As Pyse scales its fleet of electric two-wheelers for B2B last-mile delivery, we are looking for an Operations & Service Associate to join our product operations team.

This role is hands-on: you will be responsible for the servicing, maintenance, and performance optimization of two-wheeler EVs across multiple geographies. You’ll coordinate between manufacturers, fleet partners, and service providers to ensure vehicles are road-ready, reliable, compliant, and cost-efficient.

The ideal candidate combines strong technical know-how in EVs, on-ground service experience, and the ability to manage vendors and service networks across India and UAE.

Key Responsibilities

Fleet Maintenance & Servicing

• Oversee preventive and corrective maintenance schedules for 2W EVs in India and UAE.
• Troubleshoot recurring issues in drivetrain, batteries, telematics, and control systems.
• Build SOPs for servicing, battery swaps, and emergency breakdown management.

Vendor & Service Network Management

• Liaise with OEMs and local service centres to resolve technical faults quickly.
• Oversee the management of battery charging and swapping stations, including setting up SOPs, monitoring day-to-day operations, and resolving issues that arise.

Vehicle Health Monitoring

• Track KPIs such as uptime, average repair time, battery health, and cost per km.
• Work with telematics engineers to monitor live data and predict failures proactively.

Deployment & On-Ground Ops

• Supervise fleet rollouts, registration, and integration with last-mile delivery partners.
• Provide training to delivery riders and fleet supervisors on EV handling and charging.
• Ensure vehicles meet RTA/UAE compliance standards during deployment.

Documentation & Reporting

• Maintain detailed service logs, maintenance costs, and vehicle performance dashboards.
• Report key insights and recurring issues to engineering teams for design improvements.

Ideal Candidate Profile

Education:

• Bachelor’s degree in Mechanical, Electrical, or Automotive Engineering (or equivalent).

Experience:

• 3–4 years in EV servicing, fleet operations, or automotive service roles.
• Prior experience with two-wheeler EVs or last-mile delivery fleets preferred.

Technical Skills:

• Strong understanding of EV drivetrain & powertrain systems.
• Hands-on knowledge of Lithium-ion batteries, BMS, and charging protocols.
• Ability to use diagnostic tools (multimeter, BMS tester, OEM software).
• Familiarity with IoT/telematics modules (GPS/GSM, sensors, CAN bus).
• Experience in preventive & corrective maintenance cycles.

Operational Skills:

• Fleet maintenance planning and SLA management.
• Spare parts and inventory management.
• Vendor management and cross-border service partner coordination.
• Rider/fleet team training for basic EV handling.

Compliance & Safety:

• Knowledge of UAE RTA and ESMA regulations for EVs.
• Safe battery handling, fire safety, and hazard protocols.
• Ability to conduct and document safety audits.

Soft Skills:

• Proactive problem-solver with strong coordination skills.
• Comfortable with frequent international travel.
• Strong written and verbal communication (English; Hindi helpful; Arabic is a plus).
• Detail-oriented with excellent reporting/documentation abilities.

Bonus Points For

• Prior coordination with Chinese EV OEMs or component suppliers.
• Experience deploying EV fleets for last-mile logistics in India/UAE.
• Hands-on rider training or service SOP development experience.

Why Join Pyse?

• Be at the forefront of the green mobility revolution in India and UAE.
• Take ownership of fleet reliability and performance for a fast-scaling startup.
• Work cross-functionally with product, engineering, and telematics teams.
• Competitive compensation, growth opportunities, and international exposure.