Project Manager

3 weeks ago

india, IN Hireologist Full time

Senior Project Manager / Solutions Delivery Lead – Chatbots

Location: Remote / Flexible

Experience: 5+ years in project or program management within SaaS or enterprise software


Job Summary

We are looking for a Senior Project Manager / Solutions Delivery Lead to join our Chatbots Development Team. You’ll drive implementation for large enterprise clients, ensuring timely, high-quality delivery while managing client expectations and leveraging cutting-edge Conversational AI technologies.


Key Responsibilities

  • Lead and manage project delivery, ensuring solutions meet client needs within scope, time, cost, and quality targets.
  • Define implementation plans, set baselines, and track milestones using tools like Gantt charts.
  • Collaborate with clients, customer success teams, and technical teams to align project goals and outcomes.
  • Oversee resource allocation, identify delivery requirements, and ensure project teams meet plan expectations.
  • Manage performance through data reporting, insights, and optimization of delivery processes.
  • Communicate project progress, risks, and milestones effectively to all stakeholders.
  • Partner closely with third-party vendors or partners for chatbot operations, conversation design, and optimization.


What You’ll Bring

  • Proven experience in implementing complex SaaS products and solutions.
  • Strong consultative approach to solution delivery and stakeholder engagement.
  • Experience leading software development projects (not coding) for chatbots or automation platforms.
  • Familiarity with messaging, automation, and Natural Language Understanding (NLU) technologies like Dialogflow.
  • Excellent communication skills with both technical and non-technical teams.


Preferred Qualifications

  • 5+ years of experience in consumer or enterprise software delivery.
  • Strong understanding of contact center technologies and operations.
  • Proven track record in managing multiple priorities and tight deadlines.
  • Ability to use technology to invent, automate, and scale solutions.


Soft Skills

  • Creative problem solver with a self-motivated, detail-oriented mindset.
  • Skilled in web design technology and user experience principles.
  • Strong presentation and visual design skills.
  • Innovative thinker with excellent written and verbal communication abilities.

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