Operations Manager-Outbound Sales Process for Telecom
2 weeks ago
PRINCIPAL RESPONSIBLITIES
Responsible for service delivery efficiency. He/She is responsible for managing a team together to ensure all client metrics are achieved. He/She is responsible for Process Level Compliance and drive process level projects and initiatives.
Detailed duties and responsibilities:
• Drive SLAs and team performance
• Manage Customers/Customer requirements on a daily basis.
• Continuous improvement through learning and process understanding.
• To meet or exceed all delivery targets such as time lines, right first time activities.
• To act as a point of contact between the client, management and the team from a delivery perspective.
• To act and be accountable for all of the Process and Client Deliverables.
• Manage a team of 60-65 members and ensure performance management is driven
• Work closely with internal teams to ensure the process is right staffed at all times, compliant from all perspectives
• Implement projects process improvements to make the process more profitable
• Work closely with the customer to explore more opportunities to grow the business and expand the scope
Work on making the process more efficient.
- Experience in BPO-Telecom domain & Outbound Sales or Up Selling experience is mandatory
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