Manager Franchise Operations Eurasia

Summary

The Manager Franchise Operations works with a smaller portfolio of Hotels to proactively enhance performance and also works collectively with the new hotel openings team to ensure pre opening hotels open in accordance with expectation.

This individual works with individual hotel management teams to develop action plans and implement successful and measurable programs to assist in meeting Revenue, Product, Service and Brand requirements.

They are expected to :

Share best demonstrated practices information on the use of WHR programs and tools.

Advise on a host of sales and marketing topics, as well as product and service improvement (utilizing Medallia, CRM, and COM Culture).

Work with other internal Departments (Sales & Marketing, Revenue Management, Training, Central Operations, Design and Construction, Sourcing & Sustainability, Finance, Development, Legal & Human Resources) to coordinate direction and support as needed.

They must be able to review, analyze and create a complete strategy for delivering Brand value & hotel performance support for their portfolio.

They should have excellent presentation skills and the ability to facilitate effective meetings with multiple stakeholders.

Objectives for a Manager Franchise Operations are aligned to our WHR Strategic priorities and KPI will be measured as below:

Enhance our Owner Value Proposition

• Brand Engagement through Business Review Meetings
• Quality Assurance
• Guest Feedback – OSAT OSR NPS
• Accounts Receivable
• Wyndham Rewards
• Contribution

Grow our System

• Property Retention
• Development Referrals
• Brand Compliance - Training

Advance our Value Driven Culture

• Wyndham Green

Abilities/Key Competencies/Skills

Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham’s Count on Me Service Culture to be Responsive, Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me Building Blocks in mind;

Compassionate, Engaged, Dependable, Courteous, Inclusive, Hospitable, Prepared and Personalised.

• Influence - Must possess influencing skills in order to create a positive foundation for the on-going relationship
• Collaboration & Relationships - Initiates, builds, and maintains lasting professional relations based on mutual respect and understanding that foster a collaborative approach to working.
• Innovation - Takes an innovative and creative approach that applies the best fit solution for the situation in hand.
• Communication - Communicates clearly and effectively in writing and in person. Fosters an open and honest communication style and has strong presentation skills.
• Analysis - Able to read, analyse and understand numerical or verbal data in order to assess a commercial situation and present a compelling business case based real information.
• Business Acumen - Demonstrates good knowledge in commercial and financial fundamentals, able to predict the impact of particular activities on the bottom line of the business.
• Driving Results - Sets high goals for personal accomplishment; using measurement methods to monitor progress toward goal attainment, identifying and understanding issues, problems, and opportunities. Develops effective course of action and appropriate solutions. Makes purposeful observations and recommendations to create positive improvements for the team and / or guest. Obtains and assigns resources to achieve desired result. Adjusts action based on changed priorities.
• Flexibility - Adaptable and accepting of change, able to cope with an evolving business landscape applying the best fit solution to each unique situation.
• Valuing Diversity - Able to consider, understand and empathize with the priorities and challenges of others. Must show the highest standards of honesty, integrity and discretion and will create trust with all team members, clients and customers.
• Will engender credibility and respect within the hospitality arena thereby enabling immediate recognition as a key player in the industry.
• Leadership – Must demonstrate the qualities of leadership and people management, the ability to motivate and inspire others.
• Consultative - Makes purposeful observations and recommendations to create positive improvements and advances for the team and / or customer.
• FUN

Experience/Certificates/Education

• The candidate would ideally be a graduate with a Hospitality degree, or have equivalent demonstrable professional experience
• Expertise in franchising or hotel management and an in depth understanding of the hospitality sector are essential.
• Significant experience with an emphasis in one or more of the following: hotel operations or commercial leadership
• Experience in a senior management position from an international corporate environment with responsibility for planning and development of business procedures and processes, budgeting and regular forecasting, in particular with a multiple territory focus is required.
• Experience with direct P&L responsibility for revenues and GOP / EBITDA
• Previous experience in the hospitality arena both domestically internationally is essential, ideally with exposure to multiple brands in a multi-unit or regional role.
• Highly developed analytical skills
• Extensive senior leadership and people management experience
• Fluency in English is essential.