Senior Manager

3 weeks ago

Chennai Tamil Nadu India, Tamil Nadu Foodhub Full time

Responsibilities & Accountabilities:The below are the responsibilities and accountabilities;'Own' the client relationship from the point of saleLead, manage, and support the early life account management teamEnsure, at all times, that new clients' problems are resolved quickly, by owning the issue and tracking resolution through the relevant back office/frontline teamsDeliver growth in revenue including upselling products and increasing online and offline ordersResolve any issues created during the sale, including mismatch between client need and products soldAlign packages with client affordability within a framework to be agreed - ensuring prompt action is taken to address clients that aren't getting what they expected or needed and neither are weWork closely with territory managers and regional support agents to create a streamlined approach to issue resolution and relationship managementUnderstand the competitor environmentUnderstand how Foodhub fits in to the industry and where, and actively research and learn everything about the industry from a commercial and a product perspective - ensuring a deep understanding about how to move the dial at a client level generating value for clients wherever possibleSkills & Experience:The below are the skills needed,Intelligent and analytical - ability to go deeper than understanding the problem, providing creative and multi-dimensional resolutionsBrave with a desire to push the boundaries, try new things and risk failure with a reasonable degree of controlA natural leader that can inspire, encourage, and create exceptional levels of care and passion for the business within the teamAn imperfect perfectionist able to keep progressing without getting too bogged down in issues that cannot be easily resolvedCandidate must have at least ten years in team handling experience.

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