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Oracle CX Support Consultant

4 weeks ago

India Dautom Full time

Client Introduction:

In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the Logistics Industry, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.

Position: Oracle CX Support Consultant

Location: Offshore – India (Work from Home)

Duration: 6 months extendable

Notice Period: Max 30 days

Job Purpose:

Resource is responsible to support to customers using Oracle CX applications. Resource should have sound knowledge and extensive experience Oracle Sales Cloud, Oracle Service Cloud, Oracle Marketing Cloud, and Oracle Commerce Cloud. Resource should work closely with cross-functional teams such as sales, marketing, and customer service to ensure that customer issues are resolved effectively and efficiently. Resource should have strong understating of Oracle EBS module and their functionality

Resource is responsible for conducting root cause analysis on customer issues to identify underlying problems and propose solutions. Resource should have capabilities to understand Business and System requirements and support applications/services in Oracle CX.

Key Skills & Responsibilities:

Provide technical support to customers using Oracle CX applications such as Oracle Sales Cloud, Oracle Service Cloud, Oracle Marketing Cloud, and Oracle Commerce Cloud.

Provide technical support and troubleshooting for Oracle EBS applications.

Resolve customer issues in a timely manner to ensure customer satisfaction.

Escalate complex issues to senior technical support staff or the development team to ensure timely resolution.

Create and maintaining support documentation such as knowledge base articles, user manuals, and troubleshooting guides.

Collaborate with cross-functional teams and work closely with cross-functional teams such as sales, marketing, and customer service to ensure that customer issues are resolved effectively and efficiently.

Conduct root cause analysis customer issues to identify underlying problems and propose solutions.

Keep up to date with product updates and releases and ensure customers are informed about new features and capabilities.

Provide feedback to the development team on customer issues and feature requests to help improve the product.

Dautom Company Introduction:

Dautom is a prominent name across the globe in IT consulting services. With a relentless commitment to innovation and excellence, we empower businesses to bolster their IT teams with top-tier talent.

Our greatest asset is our talented team of IT professionals. Our journey towards becoming an employer of choice has been built on a foundation of trust, respect, and unwavering support for our employees' growth and well-being.

We take pride in being a great place to work, and we invite you to explore what sets us apart in the world of technology and corporate culture.