Senior SAP CX Consultant

3 days ago


India beBeeProfessional Full time ₹ 20,00,000 - ₹ 25,00,000
Job Overview

SAP CX professionals in high demand, seek skilled specialists to drive business growth and success.

  • The ideal candidate will have extensive experience in SAP Customer Experience (SAP CX) solutions, including SAP C/4HANA, SAP Commerce Cloud, SAP Marketing Cloud, SAP Sales Cloud, or SAP Service Cloud.
Key Responsibilities:
  1. Support & Incident Management: Monitor, analyze, and resolve complex issues in SAP CX applications, ensuring adherence to defined Service Level Agreements (SLAs). Lead root-cause analysis to prevent recurring incidents, providing permanent fixes and improvements.
  2. Configuration & Enhancement: Configure, enhance, and optimize SAP CX modules (Marketing, Commerce, Sales, Service) based on business requirements and best practices. Develop functional specifications and guide technical teams on custom developments, integrations, and interfaces.
  3. Collaboration & Stakeholder Engagement: Collaborate with cross-functional teams to ensure seamless system operation and solution delivery. Engage with stakeholders to gather requirements, present solution options, and manage expectations regarding timelines and deliverables.
  4. Continuous Improvement: Identify opportunities for process enhancements, automation, and performance optimization in SAP CX solutions. Provide proactive recommendations to improve system usability, reliability, and efficiency.
  5. Documentation & Knowledge Sharing: Maintain clear and comprehensive documentation of system configurations, enhancements, and operational procedures. Mentor and guide junior team members on SAP CX best practices and troubleshooting techniques.
  6. Release Management & Testing: Contribute to release planning, coordinate functional and regression testing, and ensure changes are approved before deployment to production. Prepare test scenarios, manage test data, and verify successful deployment of new features/enhancements.

Requirements include 6-8 years of experience in SAP Commerce Cloud/Hybris, strong hands-on experience in customizing SAP Commerce Cloud (Hybris) based e-commerce applications, excellent knowledge in SAP Commerce Cloud (Hybris) core concepts and commerce concepts, development of extensions and add-ons, expertise with Hybris integration experience, and experience on Git and DevOps.



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