SAP ISU FICA

1 week ago

Mumbai Maharashtra India, Maharashtra Tata Consultancy Services Full time

Greetings from TCS


TCS Mumbai hiring for SAP ISU FICA Resource


Role: SAP ISU FICA Resource

Experience required: 5+ years

Location:- Mumbai


Must Have Skills:-

  • Provide day-to-day support and incident resolution for SAP ISU FICA modules within AMS engagements.
  • Handle ticket management, troubleshooting, and root cause analysis for issues related to Contract Accounts Receivable and Payable (FICA).
  • Perform regular system health checks, monitoring, and proactive maintenance activities.
  • Participate in change management, implementing minor enhancements, configuration changes, and supporting integration with other SAP ISU components.
  • Collaborate with business users to understand requirements and deliver effective solutions in line with best practices.
  • Prepare and maintain technical documentation, user guides, and knowledge base articles for recurring issues and solutions.
  • Support end-to-end testing for system upgrades, patches, and new functionalities.
  • Work closely with cross-functional teams including SAP ISU Billing, Device Management, and CRM to ensure integrated support.



Required Skills & Qualifications

  • Bachelor’s Degree in Computer Science, Information Technology, or related discipline.
  • 3+ years of hands-on experience in SAP ISU FICA module, preferably in AMS or support projects.
  • Proficiency in configuration and customisation of SAP ISU FICA processes such as payment processing, dunning, clearing, account determination, and integration with FI.
  • Strong understanding of business processes in the utilities sector, especially financial transactions and customer account management.
  • Experience in incident handling, problem management, and service request fulfilment using ITSM tools (e.g., ServiceNow, Remedy).
  • Good communication skills to interact effectively with clients and internal stakeholders.
  • Ability to work independently, prioritise tasks, and deliver solutions within agreed SLAs.
  • Relevant SAP certifications (preferred but not mandatory).


Desirable Attributes

  • Experience with SAP ISU Billing, Device Management, or CRM modules.
  • Exposure to S/4HANA or SAP Cloud solutions in the utilities domain.
  • Understanding of Indian utility regulatory requirements and business practices.
  • Ability to mentor junior team members and contribute to continuous process improvement.

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