Deputy Vice President- Tele Collection

4 weeks ago


Delhi, Delhi, India Taggd Full time

Role Purpose

Responsible for managing the collection portfolio (One or Multiple Dues Stages) performance through a team of Vendor Managers, Team Leaders & Tele calling Agents.

Role Accountability

  1. Formulate strategies for low performing segments/markets and implement the same with vendor sites
  2. Guide vendors to design a competitive incentive plan to ensure performance improvement
  3. Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region/Channel level in order to identify gaps/issues/red flags and design solutions to fix root causes and highlight the same to relevant teams
  4. Share initial advisory with Strategy team on quality of overall portfolio or a particular segment thereof
  5. Liason with Strategy and Dialer teams to design appropriate call-service campaigns to cater to the changing needs in the portfolio with a view to ensure overall improvement in the portfolio-performances


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