Customer Support
6 days ago
Job Title: Customer Support / Telecalling Intern (Freshers, On-Site)
Location: On-site — Kasavanahalli / Sarjapur Road, Bangalore
Type: Full-time Internship | 6 Days (Mon–Sat) | 10:00 AM – 7:30 PM
Stipend: ₹10,000 per month
Duration: 4 months
Experience: Fresher
Potential for Full-time Conversion: Yes, based on performance at a market-aligned salary
We’re looking for a proactive and empathetic Customer Support / Telecalling Intern to join our early team at Betterhood - a fast-growing D2C health & wellness startup. This role offers hands-on experience in customer communication, problem resolution, CRM processes, and telecalling operations - ideal for anyone starting their career in customer support or operations.
- Make outbound calls to customers to assist with queries, orders, and product information
- Handle inbound support calls and resolve customer issues with clarity and patience
- Maintain call logs, customer records, and follow-up schedules
- Assist customers with post-purchase support, product usage guidance, and basic troubleshooting
- Coordinate with internal teams (operations, logistics, marketing) to resolve customer concerns
- Gather feedback from customers and share insights to improve user experience
- Support in basic CRM updates and daily reporting
- Graduate or final-year student (any stream)
- Good communication skills in English & Hindi (additional languages are a plus)
- Comfortable speaking with customers over phone calls
- Basic understanding of customer service etiquettes
- Ability to use tools like Google Sheets, Docs, and basic CRM systems
- Strong patience, listening skills, and problem-solving attitude
- Must be Bangalore-based and able to work on-site, 6 days a week
- Prior calling or customer-facing experience is a bonus, not mandatory
- Hands-on experience in real customer support operations
- Training on CRM tools, communication best practices, and support workflows
- Mentorship from founders and operations leads
- Opportunity for full-time conversion at a market-aligned salary
- A young, fast-paced work culture where your work has direct impact
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