Technical Operations Manager

4 hours ago

Bengaluru Karnataka India, Karnataka Publicis Global Delivery Full time

We are looking for a Team Operations Manager to support our Maintenance team by ensuring smooth day-to-day operations. The ideal candidate will have strong coordination skills, experience managing team capacity and workload, and the ability to track performance metrics and operational workflows.


Key Responsibilities

Resource & Operations Management

  • Track team capacity, workload, and resource allocation.
  • Maintain records of availability, leave, and public holidays.
  • Ensure balanced task distribution and timely delivery.
  • Identify and address resource gaps.

Performance Tracking & Reporting

  • Consolidate updates and prepare weekly/monthly reports.
  • Track efficiency metrics such as SLA adherence and resolution time.
  • Highlight risks, blockers, and performance trends.

Operational Support

  • Assist engineers with administrative and coordination-related issues.
  • Support communication within the team and across departments.
  • Ensure transparency in daily operations.

Continuous Improvement

  • Recommend improvements in reporting, communication, and workload management.
  • Contribute to enhancing overall team efficiency.

Skills & Qualifications

  • 3+ years of experience in operations, team coordination, or resource management.
  • Experience in technical or engineering environments (software, data, or infrastructure preferred).
  • Strong hands-on experience with JIRA (dashboards, reports, workflows).
  • Familiarity with Confluence, Excel, and reporting tools.
  • Understanding of web scraping or data acquisition is a plus.
  • Excellent communication, problem-solving, and coordination skills.
  • High attention to detail and ability to manage multiple priorities.
  • Exposure to Agile or ITIL practices is preferred.

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