Operations Project Lead

5 hours ago

Bengaluru Karnataka India, Karnataka Worko Full time

This role is with a partner company, which is a fast growing co-working spaceRole OverviewWe are looking for a Head of Operations to work closely with the Co-Founder (COO) and take ownership of the end-to-end operational excellence. This role requires someone who understands the co-working / managed workspace business model, has hands-on experience with centre launches, and can act as the founder's strategic execution partner. This is a high-ownership, on-ground leadership role — not a back-office or coordination job. You will oversee design-to-handover execution for new centres, run operations across existing workspaces, and build processes that scale.Key ResponsibilitiesOwn the full project lifecycle: Design → Build/Execution → Procurement → Vendor Finalisation → Licensing/Readiness → Handover to OpsCoordinate between designers, contractors, vendors, and internal teams to deliver centres on time, on budget, and as per design specEnsure all pre-handover audits, checklists, snag lists, and readiness parameters are signed off before go-liveOversee day-to-day operations across centres, ensuring seamless functioning and high service standardsBuild, refine, and implement SOPs, playbooks, workflows, and governance mechanisms that scale with growthLead onboarding and offboarding of clients, ensuring smooth transitions and zero-hassle experienceWork closely with the Facilities Manager to ensure smooth hard & soft services, preventive maintenance, vendor SLAs, and issue-free daily operationsManage relationships with building owners/landlords; handle escalations, negotiations, and building-related issues tactfullyPartner with the Client Experience team to ensure consistent service quality, low escalations, and client satisfactionHire, lead, and mentor operations executives, vendors, and support teams to maintain service excellenceMaintain dashboards, business updates, and monthly reviews for founder visibility and decision-makingIdentify operational gaps, implement improvements, and drive efficiencies in cost, time, and service qualityRequirements3–7 years of experience in co-working / managed office operations, workspace launches, facility operations, or centre managementProven track record of launching new centres or managing large co-working spaces end-to-endStrong project management, vendor management, stakeholder handling, and multi-team coordination skillsAbility to think like an entrepreneur — solve problems, take decisions, and run operations with ownershipExcellent communication, people skills, and ability to present with clarity to founders and clientsHigh execution bias — thrives in a fast-paced environment with minimal hand-holdingMandatory Requirements3–7 years of experience in co-working / managed office operations, workspace launches, facility operations, or centre managementProven track record of launching new centres or managing large co-working spaces end-to-endStrong project management, vendor management, stakeholder handling, and multi-team coordination skillsAbility to think like an entrepreneur — solve problems, take decisions, and run operations with ownershipExcellent communication, people skills, and ability to present with clarity to founders and clientsHigh execution bias — thrives in a fast-paced environment with minimal hand-holding

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