Process Trainer

2 weeks ago

Gurugram Haryana India, IN Digivance Solutions Full time

Job Title: Process Trainer

Department: Learning & Development (L&D)

Location: Gurgaon

Job Type: Full-Time

Number of Openings: 2



Key Responsibilities:

 Conduct process training for new hires and existing team members.

 Develop, update, and maintain training content, materials, and assessments.

 Track and evaluate the effectiveness of training sessions and provide actionable

feedback.

 Collaborate with Quality Assurance (QA) and Operations teams to identify gaps and

drive continuous improvement initiatives.

 Organize and lead employee engagement activities.

 Actively contribute to the learning culture and organizational growth through

innovative training practices.


Qualifications & Requirements:

 Education: Graduate in any discipline.

 Experience: Minimum 1 year of experience as a Process Trainer in a BPO

environment.

 Certification: TTT (Train the Trainer) certified – preferred.

Skills:

 Excellent communication and presentation skills.

 Strong interpersonal skills and the ability to engage diverse learners.

 Proficiency in training tools and platforms is an added advantage.

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