Operations Manager

3 weeks ago

Jaipur Rajasthan India, Rajasthan Wrapsandtags Full time

KRAs for Operations Manager – WrapsandTags


1. Order Management & Fulfilment
  • Ensure 100% on-time delivery of all hampers and gifts.
  • Oversee end-to-end production flow — from sourcing to dispatch.
  • Track daily order status and share reports with management.
  • Maintain coordination with design, packing, and logistics teams.

KPI:

  • Timely order completion rate
  • Zero order errors or missing items
2. Vendor & Artisan Coordination
  • Manage relationships with local artisans, suppliers, and vendors.
  • Negotiate timelines, quality standards, and pricing.
  • Maintain updated vendor database and alternate backup sources.
  • Ensure raw material availability as per project timelines.

KPI:

  • Vendor delivery reliability score
  • Cost efficiency achieved through negotiation
3. Inventory & Material Management
  • Track and maintain inventory of raw materials and packaging supplies.
  • Implement stock tracking systems (manual or digital).
  • Conduct weekly/monthly inventory audits.
  • Forecast demand for festive and wedding seasons.

KPI:

  • Inventory accuracy %
  • Reduction in last-minute procurement
4. Quality Control
  • Implement quality checks at each stage (sourcing, packing, dispatch).
  • Create and follow brand SOPs for packaging and presentation.
  • Handle client feedback and ensure replacements/resolutions when needed.

KPI:

  • Client satisfaction rating
  • Number of quality-related reworks
5. Logistics & Dispatch
  • Coordinate domestic and international shipments.
  • Manage courier partners, tracking, and packaging compliance.
  • Ensure safe, damage-free delivery.
  • Monitor shipping costs and turnaround times.

KPI:

  • Delivery turnaround time
  • % of damage-free deliveries
6. Cost & Process Optimization
  • Identify cost-saving opportunities without compromising quality.
  • Improve operational efficiency through better vendor or process systems.
  • Standardize checklists and templates for repeat tasks.

KPI:

  • Cost reduction achieved
  • Time saved through process improvements
7. Team Management
  • Supervise packing team, freelancers, and assistants.
  • Train new team members in brand standards and workflows.
  • Assign daily tasks and ensure accountability.

KPI:

  • Team productivity & error-free execution
8. Reporting & Communication
  • Maintain daily/weekly status reports on production and dispatch.
  • Flag potential delays or bottlenecks proactively.
  • Coordinate with design, sales, and client servicing teams for updates.

KPI:

  • Timeliness and accuracy of reporting

Smooth inter-department communication






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