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Identity Management Consultant

4 weeks ago

India Evlv Full time

Title: Messaging & Identity Engineer

Sector: IT & Services Consulting

Location: Permanent Work From Home (Anywhere in India)

Working Hours: Monday to Friday, Eastern Standard Time Zone

The impact you will have:

Our Client is reimagining the role we play in our customers' lives, and we are seeking great people to strengthen our customer centric culture.

In the rapidly changing IT environment, full of complex challenges for customers, our role is to ensure their experience with Softchoice is engaging, effortless, and valuable.

As an Engineer in the Identity and Messaging Services team within the Professional Services organization, you will have the opportunity to support the service delivery functions related to the setup, configuration, and administration of Microsoft 365, Exchange, and migration management solutions for our valued enterprise and public sector clients.

What you'll do:

  • You will support the team on Active Directory, Microsoft 365, Exchange (on-premise and online), and migration management implementation projects, which would include upgrades, installations, configurations, migrations, security policy design, administration, and user training. This will require a technical understanding of Active Directory, Microsoft 365, Microsoft Exchange, Quest On-Demand, and Bit Titan Migration Wiz toolsets.
  • You will work closely with co-workers (internally), end-users (externally), and vendor representatives on the installation, configuration, and troubleshooting of MS Teams, following contract SLAs
  • You will help to provide technical guidance and direction to Technicians on the team, in efforts to enhance and develop their expertise, experience, and skill set
  • You will have a hunger for learning and take advantage of the opportunities to pursue relevant certifications and training for Microsoft 365 and Exchange, as well as vendor-specific training for solutions including Quest and Bit Titan.
  • You will be a role model for our values of personal growth, customer passion, taking care of others & owning the result.
  • You will have the opportunity to work in a highly visible customer-facing role.
  • You will have the chance to use your technology expertise, supporting a detailed, actionable Statement of Work with our architects, engineers, and project managers.
  • You will do this by staying on top of new trends and technology updates
  • You will also continually fine-tune your delivery, adoption, and problem-solving skills along

What you'll bring to the table:

  • A curious mindset, willing to ask the right questions to provide customers with the best possible solution
  • A problem solver with the capability to uncover & address the root cause of an issue
  • A proactive work ethic that puts responsiveness to customers first
  • Passion for building strong relationships with customers and driving great CX
  • Computer Science / Information Technology degree or diploma. Equivalent industry experience is a plus
  • Minimum of one year's experience in a technical role (Technician) in a professional services capacity, or 3 + years of related industry experience.
  • Training and / or certificates to include; Active Directory, M365 Fundamentals, M365 Administrator, and Azure Fundamentals