Chief Manager – Customer Service

2 hours ago

Gurugram Haryana India, IN Axis Max Life Insurance Limited Full time

JOB SUMMARY:

This role will primarily be responsible for the following areas:

1. Provide analytical and strategic support to the team by tracking and reviewing important KPI’s (complaints, freelook cancellations etc.) across channels. Perform diagnostics on identified problem areas and working with relevant teams to problem-solve;

2.Partner with functions like BIIG and Distribution to find the root cause(s) and solves thereof


The role will require substantial intersection management and collaboration with various teams/internal customers.



KEY RESPONSIBILITIES:


Strategic and Analytical support

o Work with the BIIG function to ensure comprehensive, regular and active tracking of all important KPIs for the function

o Assess the overall function performance (against historical, target, as well as competition numbers) and identify problem areas

o Deep-dive identified areas to get actionable insights; Prepare action plans (to resolve identified issues) and program manage these initiatives as part of the regular operations and transformation governance forums.


General expectations w.r.t the role

o Execute and deliver on projects with predetermined measures of success.

o Work with cross functional team to identify and analyze key levers impacting the process / work area.

o Bring an outside in perspective to the business problem. Use networks within and outside of the industry to learn best practices and evaluate how they can be used and applied to Max Life’s business problems.


MEASURES OF SUCCESS:

·Learning and continuous effort to perfect usage of template problem solving techniques, statistical tools and logics.

·Successful integration of Analytical solutions with Business processes and systems for ongoing usage.

·Successful archival of knowledge and dissemination of it across business functions

·Positive feedback and appreciation from business owners and decision makers.

JOB REQUIREMENTS


MINIMUM EDUCATION:

· Management Graduate preferred with 8-9 years of experience


MINIMUM/SPECIFIC EXPERIENCE:

· Experience in “corporate strategy” roles will be an advantage

· Life insurance experience preferred, but not mandatory


KNOWLEDGE/SKILLS/ABILITIES:

·Excellent communication skills and a thoughtful, persuasive personal style.

· Self-starters comfortable in a project-oriented environment and comfortable in dealing with large cross functional projects.

·Being boundary-less is of critical importance as the role will require working through several business projects.

· Ability to influence key stakeholders and operational owners through well-articulated strategies backed up with metric driven value statements.

  • Chief Manager-Operations Customer Service

    2 hours ago

    Gurugram, Haryana, India, IN Axis Max Life Insurance Limited Full time

    Role Overview:The Chief Manager – Operations will be responsible for leading large-scale insurance operations, driving operational excellence through strategic initiatives, digital transformation, and data-driven governance. The role demands strong leadership, an ability to influence cross-functional teams, and a focus on delivering superior customer...

  • Customer Service Manager

    2 hours ago

    Gurugram, Haryana, India, IN CITYFURNISH Full time

    About CityfurnishCityfurnish is a leading provider of furniture and appliance rentals, offering affordable and flexible solutions for individuals and businesses. Our mission is to transform the way people furnish and equip their spaces, combining comfort, style, and functionality. With a rapidly expanding presence in the rental market, we focus on delivering...

  • Chief Investment Officer

    2 hours ago

    Gurugram, Haryana, India, IN IntelliInvest Full time

    Company DescriptionIntelliInvest is a SEBI registered entity offering a comprehensive suite of investment strategies to help clients optimize their wealth. Leveraging advanced technology and data analytics, IntelliInvest tailors its services to suit diverse client needs, ranging from individual investors to institutions. Key offerings include investment...

  • Customer Service Representative

    2 hours ago

    Gurugram, Haryana, India, IN Policybazaar.com Full time

    Job Title: Customer Service Executive CTC: ₹2.5-4 LPA Location: Gurugram Experience: 0-5 yearsEducation: Graduation requiredFreshers with good communication can apply Contact Person- Harshdeep singh- 7042244979Job Summary:We are hiring Customer Service Executives to manage customer queries and provide excellent support to our clients. The role requires...

  • Customer Service Representative

    2 hours ago

    Gurugram, Haryana, India, IN Policybazaar.com Full time

    Job Title: Customer Service ExecutiveCTC: ₹2.5-4 LPALocation: GurugramExperience: 0-5 yearsEducation: Graduation requiredJob Summary:We are hiring Customer Service Executives to manage customer queries and provide excellent support to our clients. The role requires strong communication skills and the ability to handle customer concerns professionally.Key...

  • Assistant to Chief Executive Officer

    3 hours ago

    Gurugram, Haryana, India, IN Hope Training College of Australia Full time

    Company Description We suggest you enter details here. Role Description This is a full-time hybrid role for an Assistant to the Chief Executive Officer based in New Delhi, with flexibility for some work-from-home arrangements. The role involves providing executive administrative assistance, managing the day-to-day schedule of the CEO, coordinating...

  • Customer Service-BPO

    3 hours ago

    Gurugram, Haryana, India, IN NAZZTEC Full time

    Job Description – Customer Service -BPOProcess Type: Customer ServiceLocation: Gurgaon (Onsite)Workdays: 6 Days a Week (Rotational Weekly Off)Shift Timings:Girls: Day ShiftBoys: Rotational ShiftsKey ResponsibilitiesEngage with clients to understand and address their needs effectively.Build and maintain strong client relationships to drive customer...

  • Customer Service Representative

    2 hours ago

    Gurugram, Haryana, India, IN RegisterKaro Full time

    Job Title: Customer Support RepresentativeLocation: GurugramExperience: 0–2 yearsJob Type: Full-timeAbout the Role:We are looking for a motivated and empathetic Customer Support Representative to join our team. You will be the first point of contact for our customers, helping resolve their queries and ensuring a seamless support experience. The ideal...

  • Customer Service Representative

    2 hours ago

    Gurugram, Haryana, India, IN Policybazaar.com Full time

    ONLY IMMEDIATE JOINERS APPLYInternational Customer Service ExecutiveLocation: Gurugram, HaryanaContact Person - HR SHIVANGI Contact no- 9717060231Interview Mode- Only Face-to-Face (No Virtual Interviews)Qualification- 0-3 yrs (Freshers are welcome)Salary Package- 2.5 LPA to 4 LPAThe ideal candidate loves talking to people and proactively solving issues. You...

  • Customer Service Team Lead

    2 hours ago

    Gurugram, Haryana, India, IN StarZen Full time

    Purpose of Role: The role of Team Leader is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on...