SAP CPI Consultant

2 weeks ago

india, IN DigiHelic Solutions Pvt. Ltd. Full time

SAP CPI Consultant

Experience: 7 Years

Location: Bangalore


Required Qualifications:

  • Should possess more than 7+ Years of experience in SAP PI/PO & CPI
  • Should have worked extensively on SAP CPI Application Support
  • Very good academic background
  • Very good communication skills who can interact with client and other partners to effectively understand the problem and provide solutions.


Key Responsibilities:

  • Offshore Consultant responsible for handling L2 and L3 Incidents
  • Expected to investigate incidents and Problem tickets which is assigned to him/her.
  • Provide resolution to the incidents / problem tickets as per the Service Levels defined and restore business continuity as quick as possible.
  • Provide inputs and work closely with technical consultants for investigating issues and to prepare technical specifications.
  • Provide status update on all the tickets to service delivery manager
  • Responsible for keeping SLAs intact
  • Periodically update the issue log with the right information in the ticketing tool for the incidents / problem management tickets.
  • Timely escalation on the ticket to third party and vendor, take end to end ownership until the issue is completely resolved.
  • Periodically monitor background job and take corrective action in case of failure
  • Recommend industry best practices, implement service improvement plans and ultimately bring application stability
  • Prepare and maintain all documentation required for the engagement
  • Cooperate with audit team, implement recommendations received from Audit team
  • Connect with Business Users team periodically to update the status of the incidents, problem tickets and system changes.
  • Identify and apply continuous improvement processes for operational efficiencies, drive process integration, and standardization.

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