Black Box

4 weeks ago


Bangalore, Karnataka, India BLACK BOX NETWORK SERVICES INDIA PRIVATE LIMITED Full time

I. Job Summary :

- This role is responsible for designing, developing, implementing, and maintaining ServiceNow applications to automate and improve IT service management (ITSM) processes across the enterprise.

- The ServiceNow Developer will work closely with business stakeholders and IT operations teams to understand needs, translate them into technical solutions, and ensure successful deployments.

II. Required Qualifications :

- Broad IT experience working within a large enterprise on implementation initiatives.

- Experience in configuring ServiceNow modules like ITSM/ CSM/ FSM/ ITBM/HR/SecOps.

- Strong technical knowledge of ServiceNow modules, 3rd party integrations, and a fundamental understanding of ITSM and ITIL frameworks.

- Experience with ServiceNow's scripted aspects : Business Rules, Script Includes, UI Actions, Scheduled Jobs.

- Proficiency in ServiceNow client and server-side JavaScript and the ServiceNow APIs.

- Experience with : Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST, and SSO-SAML integrations.

- Ability to customize ServiceNow using UI Pages and UI Macros with CSS, HTML, and Jelly.

- Very good verbal and written English communication skills.

- Experience with relational databases (e.g. MySQL, Oracle).

III. Responsibilities :

A. ServiceNow Implementation :

- Collaborate with business stakeholders to understand their needs and requirements for ServiceNow functionalities.

- Design and develop custom ServiceNow applications to automate workflows and improve processes.

- Configure ServiceNow modules (ITSM, CSM, FSM, ITBM, HR, SecOps) to meet specific business needs.

- Implement integrations between ServiceNow and other enterprise applications using web services, APIs, and scripting.

- Develop and implement unit tests and integration tests to ensure the quality and functionality of ServiceNow applications.

- Document ServiceNow configurations, customizations, and integrations for future reference.

B. ServiceNow Configuration :

- Configure and maintain ServiceNow instances according to best practices and security guidelines.

- Manage user roles, permissions, and access controls within ServiceNow.


- Automate tasks and workflows using ServiceNow features like Business Rules, Workflows, and Flow Designer.

- Develop custom UI pages and UI Macros to enhance user experience within ServiceNow.

C. ServiceNow Support :

- Provide ongoing support to end-users on ServiceNow functionalities and processes.

- Troubleshoot and resolve ServiceNow related issues in a timely and efficient manner.

- Continuously monitor ServiceNow performance and identify areas for improvement.

D. Integration :


- Design, develop, and implement integrations between ServiceNow and other enterprise applications (e.g., CMDB, CRM, ERP).

- Utilize web services, APIs, scripting languages (SOAP, REST, JavaScript) to establish seamless data flow between systems.

- Maintain and troubleshoot existing integrations to ensure their continued functionality.

(ref:hirist.tech)
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