Customer Service Executive

6 days ago

Gurugram Haryana India, IN 30 Sundays Full time

Company Description:


30 Sundays is a travel company dedicated to creating personalized and unforgettable vacation experiences exclusively for couples. Founded by industry veterans with backgrounds at Apple, BCG, and leading travel businesses like Oyo and Travel Triangle, focused on curating unique and high-quality couple-focused trips, 30 Sundays stands out with features like knowledgeable planners, price transparency, and 24/7 Support At 30 Sundays, we believe in strengthening relationships through meaningful travel experiences tailored to couples.


Role Description:


This is a full-time on-site role for a Customer Excellence Executive located in Gurugram. The Customer Excellence Executive will be responsible for providing exceptional customer support, ensuring customer satisfaction, and resolving client queries.


LOCATION: GURUGRAM


Key Responsibilities:

  • Handle real-time on-trip queries from customers.
  • Manage escalations efficiently and ensure timely resolutions.
  • Coordinate with suppliers, hotels, and transport providers to resolve urgent issues.
  • Provide immediate assistance for any itinerary changes or disruptions.
  • Maintain clear and timely communication with customers to ensure a seamless travel experience.
  • Document all queries and resolutions for continuous service improvement.



Qualifications:


  • 1-2 yrs in proven expertise in Customer Satisfaction and Customer Service, with a focus on maintaining high-quality service standards.
  • Strong Customer Support and Communication skills, including the ability to handle inquiries and provide clear, empathetic responses.
  • Good Analytical Skills for identifying patterns, solving customer issues, and providing actionable insights for service improvements.
  • Ability to work in a fast-paced environment, handle large volumes of communication, and adapt to changing customer needs.
  • Excellent problem-solving skills and ability to handle customer queries professionally.
  • Strong communication and interpersonal skills.
  • Ability to work independently and in a team-oriented environment.
  • Attention to detail and a customer-first approach.


Why Join 30 Sundays:


  • Better-than-market salary packages with attractive incentives.
  • Structured training programs to set you up for success.
  • A collaborative, growth-oriented work environment.

  • Customer Service Executive

    6 days ago

    Gurugram, Haryana, India, IN Control Z Full time

    Company DescriptionControl Z is revolutionizing technology consumption by extending the lifespan of smart devices while promoting sustainability. Dedicated to renewing and improving technology, Control Z transforms waste into opportunity, fostering smarter and greener consumption habits. With a team of innovative re-engineers, the company is reshaping...

  • Customer Service Representative

    1 week ago

    Gurugram, Haryana, India, IN Policybazaar.com Full time

    Job Title: Customer Service Executive CTC: ₹2.5-4 LPA Location: Gurugram Experience: 0-5 yearsEducation: Graduation requiredFreshers with good communication can apply Contact Person- Harshdeep singh- 7042244979Job Summary:We are hiring Customer Service Executives to manage customer queries and provide excellent support to our clients. The role requires...

  • Customer Service Executive

    6 days ago

    Gurugram, Haryana, India, IN Policybazaar.com Full time

    JOB SUMMARY:Location: Gurugram Sector 44 Shift Timing: 10 Am-7 PmSalary Budget: Fresher - 2.55 LPA - 3 LPAExperienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4.5LPA.Language Proficiency: Good command over English (spoken).Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process.Key...

  • Customer Service

    6 days ago

    Gurugram, Haryana, India, IN Originally Desi Full time

    We’re Hiring: Customer Experience (CX) ExecutiveLocation: Gurugram (On-site)Type: Full-TimeExperience: 2 - 6 yearsAbout Originally DesiOriginally Desi is a premium heritage food brand rooted in authenticity and tradition. We craft pure, organic products, including A2 bilona ghee, wood-pressed oils, raw forest honey, and superfoods, using age-old methods...

  • Customer Service Representative

    1 week ago

    Gurugram, Haryana, India, IN Policybazaar.com Full time

    Job Title: Customer Service ExecutiveCTC: ₹2.5-4 LPALocation: GurugramExperience: 0-5 yearsEducation: Graduation requiredJob Summary:We are hiring Customer Service Executives to manage customer queries and provide excellent support to our clients. The role requires strong communication skills and the ability to handle customer concerns professionally.Key...

  • Customer Service Representative

    1 week ago

    Gurugram, Haryana, India, IN Policybazaar.com Full time

    JOB SUMMARY: CUSTOMER SUPPORT EXECUTIVE Shift Timing: 10 Am-7 PmSalary Budget: Fresher - 2.55 LPA - 3 LPAExperienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4.5LPA.Language Proficiency: Good command over English (spoken).Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process.Key...

  • International Customer Service Executive

    1 week ago

    Gurugram, Haryana, India, IN Policybazaar.com Full time

    ✨ Job Title: International Customer Service Executive (Night Shift) Location: Gurugram Contact Person: Harsha Bulchandani || 84483 89791About the Role:-We are looking for enthusiastic and customer-focused professionals to join our International Customer Service team. The ideal candidate will be responsible for assisting global customers, resolving their...

  • Customer Service Representative

    2 days ago

    Gurugram, Haryana, India, IN Outscale Partners Full time

    Qualifications-Job roleThe primary objective of this role is to perform all Control Room Duties and operations in a timely, efficient, and courteous manner; ensuring that all company policies and procedures are complied with. Duties & Responsibilities· Load and manage site schedules/rotas and client/emergency bookings in Timegate.· Execute daily control...

  • Customer Service Representative

    4 days ago

    Gurugram, Haryana, India, IN Chakr Innovation Full time

    Manage customer interactions and relationships (by making welcome calls and emails to the customers after the device is handed over the commissioning is done by the installation team).Collaborate with the service manager and the engineers in the field.Coordinate customer service requests and resolve issues by assigning the service engineer on breakdown, b...

  • Customer Service-BPO

    1 week ago

    Gurugram, Haryana, India, IN NAZZTEC Full time

    Job Description – Customer Service -BPOProcess Type: Customer ServiceLocation: Gurgaon (Onsite)Workdays: 6 Days a Week (Rotational Weekly Off)Shift Timings:Girls: Day ShiftBoys: Rotational ShiftsKey ResponsibilitiesEngage with clients to understand and address their needs effectively.Build and maintain strong client relationships to drive customer...