Customer Service Representative
3 hours ago
JOB SUMMARY: CUSTOMER SUPPORT EXECUTIVE
Shift Timing: 10 Am-7 Pm
Salary Budget: Fresher - 2.55 LPA - 3 LPA
Experienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4.5LPA.
Language Proficiency: Good command over English (spoken).
Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process.
Key Responsibilities:
✔Handle incoming calls and respond to customer queries in a timely and professional manner.
✔Make outbound calls to customers for follow-ups, feedback, or information updates.
✔Resolve product/service-related issues effectively, escalating when necessary.
✔Maintain a high level of customer satisfaction by providing accurate information and support.
✔Document all customer interactions and update CRM systems.
✔Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
✔Work closely with the team to improve service standards and processes.
Required Skills & Qualifications:
✔Under Graduates & Graduates are welcome. Freshers can also apply.
✔0–4 years of experience in customer support (voice process).
✔Excellent verbal communication skills in English.
✔Good listening skills, patience, and empathy when dealing with customers.
✔Basic computer knowledge (MS Office, Email, CRM tools).
Interested candidates can share their CVs on +91 8130202182
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