Academic Counsellor

5 hours ago

Tiruchirappalli Tamil Nadu India, Tamil Nadu upGrad Full time

Job Title: Academic Counsellor – upGrad Learning Centres

Location: Tiruchirapalli, Tamil Nadu

Working Days: Monday to Saturday (6 days)


About upGrad:

upGrad is Asia’s largest Learning & Workforce Development company offering online + hybrid degrees, certifications, study-abroad programs, and skilling solutions. With 10M+ learners and 300+ global university partners, upGrad helps working professionals build better careers.


Role Overview:

The Academic Counsellor guides learners, understands their career goals, recommends suitable programs, and supports them throughout the admission process. This is a counselling-centric, revenue-driving role based in a physical learning centre.

Note: You will be located/seated at Bharathidasan University for student counselling and admission coordination. You will handle student walk-ins and guide them with counselling for upGrad learning programs.


Key Responsibilities:

  • Counsel potential learners via calls, centre walk-ins, and video sessions.
  • Understand learner needs and recommend relevant upGrad programs.
  • Convert leads to admissions and achieve monthly enrolment targets.
  • Manage the complete sales cycle — enquiry, counselling, enrolment, and post-sales support.
  • Maintain accurate CRM records and track daily/weekly performance metrics.
  • Coordinate with centre and university teams to ensure a seamless learner experience.

Requirements:

  • Graduate with 1–2 years of B2C or consultative sales experience (EdTech preferred).
  • Strong communication, persuasion, and relationship-building skills.
  • Ability to work towards targets and manage multiple tasks efficiently.
  • Basic proficiency in MS Office and CRM tools.

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