HRBP - BPO

4 weeks ago

Thane Maharashtra India, Maharashtra The Sleep Company Full time

About Us

At The Sleep Company, we are redefining comfort with innovation and technology. As we scale, we believe our people are our strongest assets. We’re looking for an HR Business Partner (HRBP) who has hands-on experience in managing large-scale BPO operations and understands the dynamics of a fast-paced, high-volume employee environment.


Role Overview

The HRBP will work closely with business leaders to drive people strategies, enhance employee experience, and build a culture of performance and engagement across our BPO teams. The ideal candidate must come from a BPO background and have managed end-to-end HR responsibilities for frontline and mid-level employees.


Key Responsibilities

  • Act as a strategic partner to business leaders in the BPO vertical, aligning HR initiatives with business goals.
  • Drive end-to-end employee lifecycle management including onboarding, performance management, engagement, and retention.
  • Manage high-volume workforce challenges such as attrition, absenteeism, shift adherence, and productivity.
  • Handle employee relations, grievance redressal, and conflict resolution with fairness and empathy.
  • Partner with business teams to identify skill gaps and drive capability-building initiatives.
  • Work on HR analytics – track and analyze key HR metrics like attrition, engagement scores, and productivity trends.
  • Collaborate with the central HR team on policy implementation, compliance, and HR process improvements.
  • Build strong engagement programs tailored to the needs of BPO employees across shifts.
  • Be a cultural ambassador – drive company values and ensure high employee morale in a 24/7 work environment.


Requirements

  • 3–8 years of HR experience, with at least 2 years as an HRBP in the BPO/Call Center industry.
  • Proven experience in handling large employee bases (minimum 300–500 employees).
  • Strong understanding of BPO workforce dynamics including shift operations, high attrition, and engagement challenges.
  • Excellent stakeholder management skills with the ability to influence leadership and frontline employees alike.
  • Strong problem-solving, conflict management, and decision-making skills.
  • Hands-on experience with HR tools, data reporting, and HRMS platforms.
  • MBA/PGDM in HR or related field preferred.

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