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Customer Success Specialist
4 weeks ago
Job Title: Customer Success Specialist
Experience Level: 3+ Years
Location: Remote (WFH)
Shift Time: US shift
RESPONSIBILITIES
- Source quotes from airlines, negotiate to secure the best options.
- Provide customers with quotes based on available freight opportunities.
- Book shipments offered by customers
- Communicate and attain approvals for extra charges on customer shipments
- Proactively communicate with customers on the status of their shipments and any issues that come along
- Assist with challenging requests and know when they should be escalated
APPLICANTS
- Demonstratable experience working in air freight forwarding
- Comfort with and interest in learning and working with new technology platforms and systems.
- Fluent in English - verbal and written
- Working in a customer-facing role a plus
- Proven ability to maintain high levels of customer service
- Strong verbal and written communication skills
- Go-getter attitude with the ability to come up with solutions to challenges
About Office Beacon: It's the first Offshore Graphic, Data Services, and Software Services Provider to support its customers with North American and European management and customer service teams directly from its India-based production facility. Office Beacon realizes 100% growth for 5th year in a row. Office Beacon, Named to Inc. Magazine's Fastest Growing Company List for a 5th Year in a Row Office Beacon is a 100% export-oriented unit having its production facility in Baroda (Gujarat) and headquartered in the USA. Office Beacon houses a team of expert designers and software developers to offer our clients the best in web solutions. We design aesthetically pleasing, informative, and interactive websites that superbly reflect clients' corporate identity and philosophy.
