Japanese Bilingual Scrum Master

3 weeks ago

Chennai Tamil Nadu India, Tamil Nadu Tata Consultancy Services Full time

About the job

  • Fluent in reading, writing, and conversing in both Japanese & English languages to establish good coordination and communication with Customer, Onsite and Offshore teams.
  • Actively involve in the primary responsibilities that include but not limited to:
  • Serve as Scrum Master for one or more cross-functional teams developing and supporting insurance IT products (policy admin, claims, billing, etc.).
  • Organize and facilitate Scrum ceremonies including Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives, in bilingual (Japanese/English) settings.
  • Coach teams on Agile values, principles, and practices to improve delivery and team health.
  • Shield teams from external disruptions and help identify and remove impediments.
  • Foster effective communication and collaboration between onsite, and offshore teams.
  • Track and help teams achieve sprint/release objectives, managing team velocity and burndown/burnup metrics.
  • Support Product Owners and business stakeholders in backlog prioritization and acceptance criteria.
  • Foster a culture of continuous improvement and knowledge sharing within insurance IT teams.
  • Actively contribute towards various Transformation initiatives (Process maturity, Devops automation, Security vulnerability remediation, etc.) to achieve the project goals.
  • Mentoring and guiding junior team members while assigning and tracking the tasks for closure without any schedule, quality and cost slippages.


Required Skills

  • JLPT N3/N2 or Above certified. Fluent in reading, writing, and conversing in Japanese with native speakers.
  • 5+ years of Scrum Master or Agile Project Management experience.
  • Practical insurance domain knowledge (Life and/or P&C), with proven experience in regulated, bilingual environments.
  • Deep familiarity with Agile/Scrum principles and associated tools (e.g., Jira, Confluence).
  • Experience working with distributed and multicultural teams.
  • Ability to effectively coordinate with Product owner, Customer SMEs from Business & IT, Onsite and Offshore teams.
  • Actively involve in Application transition and stabilization phases by aligning to Japan (JST) working hours.


Nice To Have

  • Scrum Master certification (CSM, PSM, or equivalent).
  • Exposure to hybrid delivery (Guidewire, Salesforce, COTS, digital modernization).
  • Experience supporting both business analysts and technical delivery teams.
  • Insurance process or ITIL certification.


Job Location

  • Chennai, Pune and New Delhi

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