ForeScout NAC Engineer

3 hours ago

Chennai Tamil Nadu India, Tamil Nadu NTT DATA, Inc. Full time

ForeScout NAC L2 Engineer -

Role Type: Contract (Extension, project is confirmed for 5 years + Extension)

Shift Details: Onsite/On-Premises, 5 Days/ Rotational

Education Criteria: MCA OR BE/B.Tech in Electrical/Electronics/CS/IT

(BCA / BSC / MSC / Other Streams such as Mechanical not considered).

Certification: At least one Security certification, PMP/ITIL Expert/CISA/CISM/CISSP OR Tool-Based Certification, should be completed within 30 days of onboarding.


Job responsibilities


  • Expert level Administration experience and knowledge in Forescout NAC
  • Monitors client infrastructure and solutions.
  • Identifies problems and errors prior to or when they occur.
  • Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigates first line incidents assigned and identifies the root cause of incidents and problems
  • Provides telephonic or chat support to clients when required
  • Schedules maintenance activity windows for patching and configuration changes
  • Follows the required handover procedures for shift changes to ensure service continuity
  • Reports and escalates incidents where necessary
  • Ensures the efficient and comprehensive resolutions of incidents and requests
  • Updates existing knowledge articles or create new ones
  • Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
  • May also contribute to / support on project work as and when required
  • May work on implementing and delivering Disaster Recovery functions and tests

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