Corporate System Support Manager

4 days ago

Vadodara Gujarat India, Gujarat VikingCloud India Full time

We are seeking a hands-on and service-oriented Corporate System Support Manager to lead the team responsible for providing high-quality technical support and operational excellence across our internal corporate systems. This role plays a critical part in ensuring a secure, efficient, and seamless experience for all employees, especially in a security-conscious, fast-paced environment.

As a cybersecurity company, we prioritize strong security posture and compliance in every aspect of our IT operations. The ideal candidate brings a balance of technical expertise, team leadership, and a proactive approach to continuous improvement.


Key Responsibilities:

  • Lead, mentor, and manage the Corporate System Support team, ensuring effective resolution of service desk requests, incidents, and escalations.
  • Own the end-to-end support lifecycle for internal systems, including user endpoints, collaboration tools (e.g., Slack, Zoom, Office 365), and SaaS platforms.
  • Ensure high levels of service quality, user satisfaction, and compliance with SLAs.
  • Collaborate with InfoSec and IT Infrastructure teams to enforce security best practices, including endpoint protection, access control, patching, and device encryption.
  • Oversee onboarding and offboarding processes, ensuring access is provisioned and revoked according to policy.
  • Manage and optimize IT service management (ITSM) tools and workflows (e.g., Jira Service Management, ServiceNow).
  • Analyze support trends and metrics to identify root causes, recurring issues, and opportunities for automation or self-service improvements.
  • Support compliance and audit readiness (e.g., SOC 2, ISO 27001) by maintaining accurate system documentation and process adherence.
  • Maintain inventory of hardware and software assets across the organization.
  • Partner with internal stakeholders to improve the employee technology experience, especially in hybrid and remote work environments.




Requirements:

  • 5+ years of experience in corporate IT support or systems administration, including 2+ years in a team leadership or managerial role.
  • Strong technical background supporting macOS, Windows, and cloud-based SaaS platforms (e.g., Google Workspace, Microsoft 365, Okta, Zoom).
  • Familiarity with security best practices for corporate environments, including encryption, MFA, and access management.
  • Experience managing ITSM systems and building workflows to streamline operations.
  • Excellent communication, leadership, and customer service skills.
  • Proven ability to thrive in fast-paced, security- and compliance-driven organizations.


Preferred Qualifications:

  • Experience in a cybersecurity, SaaS, or regulated industry.
  • Knowledge of compliance frameworks (e.g., SOC 2, ISO 27001, NIST, GDPR).
  • Experience with endpoint management tools (e.g., Jamf, Intune, Kandji) and scripting (e.g., PowerShell, Bash, Python).
  • Certifications such as ITIL, CompTIA Security+, or Microsoft Certified: Modern Desktop Administrator Associate.


What We Offer:

  • A leadership opportunity in a mission-driven, security-focused company.
  • A collaborative environment where technology and security are central to our success.
  • Competitive compensation, equity options, and benefits.
  • The chance to make a meaningful impact on the efficiency and security of our global workforce.

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