Information Technology Operations Manager

3 days ago


Pune Maharashtra India, Maharashtra Tata Consultancy Services Full time

Job Title: ServiceNow ITOM – IT Operation Management

Role: Architect

Location: Pune, Indore, Kochi

Responsibilities:

We are seeking a highly skilled and motivated ServiceNow ITOM Architect to join our team. The ideal candidate will have deep expertise in ServiceNow ITOM modules, including Event Management, Discovery, CMDB, and integrations with third-party systems. You will play a key role in designing, implementing, and optimizing ITOM solutions that drive automation and operational efficiency for our clients.

Key Responsibilities:

  • Lead the design and architecture of ServiceNow ITOM solutions including Event Management, Discovery, CMDB, and Orchestration.
  • Collaborate with stakeholders to gather requirements and translate them into scalable and maintainable solutions.
  • Design and implement third-party integrations using IntegrationHub, REST/SOAP APIs, and other tools.
  • Conduct design workshops, create prototypes, and present solution demos to clients.
  • Analyze ServiceNow releases and upgrades to assess impact on existing implementations.
  • Support pre-sales activities, including responding to RFPs/RFIs and presenting technical solutions.

Skill Requirements:

  • 8+ years of hands-on experience with ServiceNow ITOM modules.
  • Strong knowledge of Event Management, Discovery, CMDB, Orchestration, and IntegrationHub.
  • Proficiency in ServiceNow scripting (Business Rules, Client Scripts, UI Policies, ACLs, Flows).
  • Experience with ITOM AIOps and automation workflows.
  • Ability to design and implement custom solutions and integrations.
  • Strong communication and stakeholder management skills.
  • Experience in agile environments and cross-functional collaboration.

Must Have skills:

  • ServiceNow certifications:
  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • Implementation Specialist – ITOM / Discovery / Event Management
  • Exposure to other ServiceNow workflows:
  • ITSM, DevOps, Security Operations, HRSD, CSM
  • Understanding of cloud platforms (AWS, Azure, GCP) and their integration with ServiceNow.
  • Experience with AI/ML capabilities within ServiceNow ITO

Good to have skills:

-You possess in-depth knowledge of one or more ServiceNow workflow areas: IT Workflows (ITSM, ITOM, DevOps, Operations,), Employee Workflows, Customer Workflows or Creator Workflows; proven in certifications as ServiceNow Certified System Administrator, Certified Application Developer and preferably as Implementation Specialist.



  • Mumbai, Maharashtra, India, Maharashtra HDFC securities Full time

    Job Title: IT Compliance ManagerLocation: MumbaiCompany Overview: HDFC Securities is a leading stockbroking company and a subsidiary of HDFC Bank, one of the world’s largest financial services conglomerates. With a strong emphasis on technology and innovation, HDFC Securities offers a diverse range of investment and trading services to retail and...


  • Mumbai, Maharashtra, India, Maharashtra Razorpay Full time

    IT Engineer (Contract Role for 6 Months)The Role:We are looking for an IT Engineer to maintain, upgrade and manage our software, hardware and networks. You will be responsible for supporting and maintaining Client operating systems - Mac, Windows. General maintenance of all IT-related hardware/software. The position provides exposure to a broad range of...


  • Pune, Maharashtra, India, Maharashtra Suzlon Group Full time

    Location: Pune Department: IT Infrastructure Reports To: Head – End User IT Employment Type: Full-time Job Location - Hadapsar Job Purpose:The Lead – IT Service Delivery is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change...


  • Pune, Maharashtra, India CLSA Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Key Areas of ResponsibilitiesIngest logs from all in-scope IT systems to SIEM (MS Sentinel)Configure SIEM test cases / Machine Learning alerts in SIEM systemsFacilitate reviews of SIEM alerts with SOC team to detect security incidents and fine-tune log ingestion as requiredManage Endpoint Security, DLP solutions, Firewall configurations, and Web Proxy...


  • Mumbai, Maharashtra, India, Maharashtra Just In Time Full time

    Position Overview:The IT Product Manager- Retail will be responsible for driving the development, enhancement, and optimization of technology products and platforms that support retail operations—both online and offline. This role will bridge business needs and technology solutions, ensuring that digital products such as POS systems, ERP, CRM, e-commerce...


  • Mumbai, Maharashtra, India, Maharashtra Pepper Advantage Full time

    About the role:The IT Infrastructure Manager will be responsible for managing and optimizing the entire ITinfrastructure supporting the call center operations. This includes ensuring high availability ofsystems, seamless network performance, robust data security, and proactive incident managementto deliver uninterrupted customer service.Key...


  • Mumbai, Maharashtra, India, Maharashtra Intellectual Capital HR Consulting Pvt. Ltd. Full time

    Head of IT, to be based out at BKC (canddate with nbfc experience only apply)CTC - 70 Lakh to 1 CrReporting to CEOKey Responsibilities –Developing the company’s strategy for using technological resourcesEnsuring technologies are used efficiently, profitably and securely.Evaluating and implementing new systems and infrastructure.Develop technical aspects...

  • Engineering Manager

    11 hours ago


    Pune, Maharashtra, India Information Technology Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Key ResponsibilitiesTeam Leadership & Management :Lead, mentor, and manage a full-stack engineers (MERN stack).Drive performance management, team development, and career progression.Collaborate with product managers, designers, and QA to ensure timely delivery of high-quality features.Technical OwnershipOwn the architecture, design, and implementation of...


  • Pune, Maharashtra, India, Maharashtra PSG Global Solutions Full time

    About PSG Global Solutions:PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring...


  • Pune, Maharashtra, India Crestline Maritime Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    OperationProvide level 1-2 technical support for day-to-day, inclusive application supports.Coordination & Liaising with external vendors.Identify, track and solve application problems raised via dedicated incident management tool.Progressive maintain and built knowledge base documentation for technical troubleshooting and best practices.Handles hardware and...