Senior Solutions Architect

Job Title: Senior Solutions Architect – CRM/ERP (Dynamics 365 CE)

Role Overview

Provide technical and business consultative leadership across pre-sales and post-sales cycles for large-scale CRM/ERP implementations, with specialization in Microsoft Dynamics 365 CE and integrated enterprise ecosystems. This role drives solution architecture, design optimization, scalability, and technical audits to ensure robust, high-quality enterprise systems.

Key Responsibilities

Solution Architecture & Delivery

• Define solution architecture across Dynamics 365 CE modules (Sales, Service, Marketing, Field Service, Customer Insights).
• Lead fit-gap analysis, design workshops, and PoCs with stakeholders to align business needs with technical solutions.
• Architect CE platform solutions including entity models, workflows, integrations, and security models.
• Govern solution quality through design reviews, documentation, and compliance with Microsoft and enterprise standards.
• Design and oversee integrations with external systems using Azure services, middleware, and APIs.
• Drive adoption of Power Platform (Power Apps, Power Automate, Power BI) for extended CRM capabilities.

Consulting & Pre-Sales

• Lead pre-sales solutioning, RFP responses, demos, and technical due diligence to build winning value propositions.
• Advise senior business and IT leaders on ERP/CRM strategy, IT architecture, and scalability improvements.
• Create whitepapers, reusable assets, and industry-focused solution frameworks.

Innovation & Capability Building

• Stay current with Microsoft releases, licensing, and AI-driven CRM tools (Virtual Agents, Dynamics 365 Portals, Copilot).
• Conceptualize and implement proof-of-concepts, accelerators, and reusable components for practice growth.
• Mentor and guide a team of architects and technical consultants; conduct knowledge sessions, webinars, and capability development.

Governance & Quality

• Conduct architecture and design reviews, ensuring adherence to best practices, performance, and security.
• Define and monitor non-functional requirements (NFRs) across performance, scalability, and availability.
• Ensure compliance with regulatory, security, and architectural principles in multi-vendor environments.

Measures of Success (KPIs)

• Number of RFPs/estimations delivered and conversion rate.
• Customer satisfaction and zero-issue delivery on technical quality.
• Contribution to IP development (accelerators, whitepapers, reusable components).
• Number of knowledge sessions/webinars conducted within practice.
• Breadth of technology certifications and trainings completed.

Required Skills & Experience

• 10+ years in CRM/ERP or enterprise applications.
• 4+ years hands-on experience with Microsoft Dynamics 365 CE.
• Strong expertise in solution design, system integrations, and enterprise architecture.
• Deep understanding of Power Platform (Dataverse, Power Apps, Automate, BI).
• Experience with Azure services for authentication (AD/ADFS/OAuth), data, and middleware integration.
• Hands-on experience with custom plugins, workflows, Dynamics 365 Portals, Virtual Agents, and AI-driven tools.
• Strong consulting and stakeholder management skills to engage senior executives.
• Familiarity with Agile delivery models and architecture governance frameworks.

Preferred Certifications

• Microsoft Certified: Dynamics 365 Solutions Architect Expert
• Microsoft Certified: Power Platform Solution Architect Expert
• Microsoft Azure certifications (Integration/Architect track)

Key Skills

• Dynamics 365 CE Architecture & Solutioning
• CRM/ERP Technical Consulting
• Azure Services & Middleware Integration
• Power Platform (Apps, Automate, BI)
• Solution Design & Scalability
• Pre-Sales & RFP Solutioning
• Enterprise Application Integration
• Architecture Governance & Audits