Senior Project Manager

Hi,

We are having an opening for Senior Project Manager -Infrastructure, Service Delivery & Cloud at our Mumbai location.

Job Summary :

The Project Manager Infrastructure, Service Delivery & Cloud is responsible for end-to-end planning, execution, and delivery of enterprise-scale IT programs across infrastructure, service assurance, cloud modernization, and endpoint transformations. This role spans multiple geographies and involves direct coordination with global business and IT teams, system integrators, OEMs, and managed service providers. The incumbent ensures alignment to timelines, budgets, and business outcomes while maintaining governance across internal and partner-led tracks.

Key Responsibilities:

Program Planning & Mobilization

• Lead scoping, effort estimation, and resource planning for large-scale transformation programs.
• Define project charters, detailed WBS, and RACI aligned to global delivery models.

Execution & Delivery Management

• Drive execution of infrastructure and service delivery projects including:
• - Global data center transitions
• - Active Directory and network consolidations
• - Cloud migrations (IaaS/PaaS/SaaS)
• - Infrastructure tool deployments (ITSM, Patch, Monitoring, etc.)
• Conduct daily standups, weekly reviews, and issue resolution forums.

Governance, Reporting & Risk Management

• Track milestones, dependencies, and delivery metrics through PPM tools.
• Report status to executive stakeholders and ensure escalation frameworks are triggered.
• Maintain risk registers, mitigation plans, and change logs.

Vendor & Partner Coordination

• Liaise with OEMs, SIs, and MSPs to align project timelines, SoWs, and service commitments.
• Monitor vendor SLAs and enforce delivery expectations.

Budget & Commercial Control

• Manage project budgets, procurement timelines, and invoice validations in collaboration with Finance and Procurement teams.

Documentation & Compliance

• Maintain project artefacts, SOPs, meeting notes, and audit logs.
• Ensure compliance with ITIL, GxP, SOX, and internal governance models.

Specialized Knowledge Requirements

• In-depth understanding of enterprise infrastructure, cloud technologies, and ITSM delivery models
• Experience in managing large cross-border IT projects and global rollouts
• Expertise in program management tools (MS Project, ServiceNow PPM, Smartsheet)
• Understanding of ITIL, Agile/Waterfall delivery methods, and compliance frameworks
• Familiarity with pharma or regulated environments is preferred

Internal Stakeholders and Nature of Interaction

• Global CIO / Head of Infrastructure / Head of Service Assurance: Program reporting, prioritization, escalations
• IT Business Partners & Regional IT Heads: Coordination of business alignment, site readiness, stakeholder engagement
• Cybersecurity, Compliance & Quality Teams: Risk approvals, GxP validations, audit support
• Finance, PMO & Procurement: Budget planning, invoice sign-offs, commercial tracking

External Stakeholders and Nature of Interaction

• System Integrators (SIs), Managed Services Providers (MSPs): SoW delivery, workstream updates, escalations
• OEMs & Technology Partners: Technical workshops, onboarding support, deployment reviews
• External Auditors / Consultants: Project evidence submission, controls validation

External Interaction %

• ~40% of time involves collaboration with vendors, partners, and consultants across geographies

Nature of Communication

• Executive status reports, steering committee presentations, RCA documentation
• Vendor SoW walkthroughs, project onboarding kits, change request documentation
• Tactical coordination through daily reviews, dashboards, and trackers

Role Played in Negotiations

• Co-leads contract discussions, SoW finalization, change request evaluations with vendor partners
• Partners with Procurement and Legal to close commercials and delivery terms

Key Decision-Making Expected

• Timeline commitments, phase-wise delivery splits, and budget allocation per stream
• Risk acceptance levels and mitigation triggers
• Technology stack choices and tool rollout plans within project guardrails

Key Challenges for the Role

• Managing multi-country deployments with differing infra maturity and timezone alignment
• Coordinating across internal teams and external vendors with varying delivery cultures
• Driving compliance across regulated and non-regulated environments concurrently
• Balancing schedule pressure with resource availability and change impact

Extent and Nature of Innovation Required

• High: Includes driving agile delivery within traditional infra programs
• Integrating project analytics dashboards and predictive issue management
• Leveraging automation and templates to streamline onboarding and governance
• Enabling cross-tower project transparency and digital program management maturity

Job Requirements

Educational Qualification:

• Bachelors or Masters degree in Information Technology, Engineering, or equivalent

Certifications:

• PMP or PRINCE2 Certified (mandatory)
• Agile/Scrum Master certification preferred
• ITIL Foundation/Intermediate beneficial

Experience:

• 10+ years of project/program management experience, with at least 5 years in infrastructure/cloud/enterprise tool projects

Skills:

• Strong project planning, stakeholder engagement, and risk management
• Experience working across cultures, vendors, and geographies
• Excellent verbal and written communication skills
• Comfort with executive reporting and multi-project dashboards

Travel Requirement:

• Up to 30% based on deployment, review meetings, and partner coordination

Educational Qualification : Masters in Information Systems, Engineering, or related field

Specific Certification : PMP, PRINCE2, Agile/Scrum Master certifications (mandatory). SAFe or PPM tooling certifications (preferred)

Skills :

• Strong project planning, stakeholder engagement, and risk management
• Experience working across cultures, vendors, and geographies
• Excellent verbal and written communication skills

Comfort with executive reporting and multi-project dashboards

Experience : 12-15+ years of experience in IT audit, risk, and compliance roles. Exposure to global audit environments and regulated industries (pharma/healthcare preferred)