Senior Information Developer/Technical Writer

3 weeks ago

BangalorePune, IN Mindtickle Full time

Who we are :

Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. This year, Mindtickle was recognized for its outstanding customer support winning a Gold Stevie Award for Sales and Customer Service.

What's in it for you :

- Building & developing comprehensive documentation, technical articles, and support FAQs.

- Collaborating with various teams to identify areas for improving Help Site content.

- An opportunity to partner with Product Managers and Engineering to assess needs and create documentation for new or enhanced functionality.

- Improve our user experience by improving accessibility and discoverability of documentation both in-product and on the Help Site.

- Learn & collaborate cross-functionally with Subject Matter Experts (SMEs) throughout the development and delivery process.

- Manage program metrics to evaluate the effectiveness and impact of documentation.

- Create and maintain project plans for development and delivery projects.

- Leverage AI-based tools and technologies to optimize documentation creation and maintenance processes.

- Contribute to developing standards and guidelines to ensure consistency in deliverables across audiences and modules.

- Assist in training and mentoring less-experienced team members as required.

We'd love to hear from you, if you :

- Have 5-7 years of experience as a technical writer in SaaS companies.

- Have excellent written and verbal communication skills.

- Have the ability to tailor content for different user personas, various use cases, and global audiences.

- Have the proficiency in using style guides such as the Microsoft Manual of Style.

- Have experience working in an agile development model.

- Are familiar with tools such as MS Office, G Suite, and JIRA.

- Have a proactive attitude with the ability to take ownership and drive projects from ideation to final deployment.

Our culture & accolades :

- As an organization, it's our priority to create a highly engaging and rewarding workplace.

- We offer tons of awesome perks and many opportunities for growth.

- Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence.

- We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.

Mindtickle is proud to be an Equal Opportunity Employer :

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.

(ref:hirist.tech)

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