Salesforce Consultant

10 hours ago

Bangalore Urban Karnataka India, IN Movate Full time

Job Summary:

We are seeking an experienced Salesforce Operations Leader with 10+ years of experience and extensive expertise in customer support operations. The ideal candidate will oversee Salesforce strategy, administration, and support operations, ensuring the seamless delivery of technical support and continuous improvement of client Salesforce ecosystem. Your role will be pivotal in optimizing business processes, driving operational excellence, and delivering world-class support experiences to internal stakeholders and end-users.

Key Responsibilities:

Lead the Salesforce Operations team, driving strategic direction, administration, configuration, and maintenance of Salesforce instances.

Oversee the management and continuous improvement of Salesforce Sales Cloud, ensuring robust customer support processes and efficient issue resolution.

Develop and implement operational processes, guidelines, and best practices to streamline support operations and enhance user satisfaction.

Collaborate with cross-functional teams (Sales, Marketing, IT, Product) to align Salesforce functionalities with organizational objectives.

Manage and prioritize support requests, escalations, and system enhancements, maintaining clear communication and timely resolution.

Lead the training and mentorship of Salesforce administrators and support analysts, fostering professional growth and technical proficiency.

Continuously analyze Salesforce performance metrics, generating actionable insights and reports to drive decision-making and operational improvements.

Ensure compliance with data governance policies, security standards, and regulatory requirements.

Bring in innovation to drive shift left of the most recurring issues and drive the team to adhere to SLA’s

Also help troubleshoot , triage the daily issues and guide the team for any assistance in solving any tickets.

Qualifications and Skills:

Bachelor’s degree in business, Information Technology, Computer Science, or a related field.

Minimum 10 years of professional experience, including significant experience managing Salesforce operations and technical support teams.

Extensive hands-on experience with Salesforce Sales Cloud and other Salesforce products (Sales Cloud, Experience Cloud, etc.).

Salesforce certifications (e.g., Salesforce Administrator, Advanced Administrator, Sales Cloud Consultant) highly preferred.

Demonstrated ability to manage complex projects, prioritize workloads, and deliver results in fast-paced environments.

Exceptional problem-solving, analytical, and strategic-thinking skills.

Strong communication, interpersonal, and leadership skills, capable of motivating and leading diverse teams.

Proven experience in driving customer satisfaction and optimizing support processes.

Preferred Experience:

Experience working in large, enterprise-scale Salesforce environments.

Knowledge of integration tools, APIs, and data migration processes.

Familiarity with Agile methodologies and ITIL practices

  • Salesforce Consultant

    10 hours ago

    Bangalore Urban, Karnataka, India, IN Deloitte Full time

    Your potential, unleashed. India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our...

  • Salesforce Technical Lead

    10 hours ago

    Bangalore Urban, Karnataka, India, IN Mphasis Full time

    Job Title: Salesforce Technical LeadLocation: RemoteNotice Period: ImmediateJob SummaryA Salesforce Technical Lead (TL) plays a crucial role in managing and delivering Salesforce projects and brings extensive Salesforce knowledge.Years of experience neededOverall, 7-12 years of experience on Salesforce CRM projectsMinimum of 4 years of experience working as...

  • Salesforce Consultant

    10 hours ago

    india, IN Green HR Solutions Full time

    Hiring For USA based Multinational CompanyWe are looking for a highly skilled and driven Salesforce Consultant to join our team. In this role, you will work closely with clients to understand their business requirements, tailor Salesforce solutions to meet those needs, and ensure successful Salesforce implementations. You will act as a trusted advisor,...

  • Salesforce Functional Consultant

    10 hours ago

    india, IN Katzion a GlobalLogic Company Full time

    INDIA BASEDIMMEDIATE JOINERS ONLYPERMANENT FULL TIME POSITIONSALESFORCE CPQ ESSENTIALJob Title: Salesforce Functional ConsultantPosition Overview:Katzion is a trusted Salesforce Summit Partner and we are seeking a highly skilled and experienced Salesforce Functional CPQ Consultant to join our India team. The ideal candidate will play a key role in designing,...

  • Sr. Salesforce Functional Consultant

    10 hours ago

    india, IN FEXLE Services Private Limited Full time

    Role: Sr. Salesforce Functional ConsultantExperience: 8+ Years of ExpJob Location: Jaipur/ RemoteKeywords: Knowledge of Salesforce Admin & CPQAbout us-FEXLE- A Xoriant Company is a rapidly growing Salesforce consulting and development company with a strong track record of helping its clients achieve their business goals through Salesforce. FEXLE is known for...

  • Salesforce Consultant

    10 hours ago

    india, IN Digile Full time

    Shift-Rotational shiftHandle user management – creation, deactivation, role assignment, and permission management. Troubleshoot and resolve issues related to standard and custom objects, workflows, validation rules, reports, and dashboards. Respond to tickets, incidents, and service requests within agreed SLAs. Perform data management activities...

  • Salesforce Technical Lead

    10 hours ago

    india, IN FEXLE Services Private Limited Full time

    Role: Salesforce Technical Lead/ Sr. ConsultantExperience: 8- 10YearsJob Location: RemoteAbout us-FEXLE- A Xoriant Company is a rapidly growing Salesforce consulting and development company with a strong track record of helping its clients achieve their business goals through Salesforce. FEXLE is known for its commitment to quality and customer satisfaction...

  • Salesforce DevOps

    10 hours ago

    india, IN Gravity Infosolutions, Inc. Full time

    Role: Salesforce Senior Technical Consultant DevOps - ContractType: ContractMode: RemoteExp: 6+ YearsSr. Technical Consultant DevOpsSenior Technical Consultant - DevOps is expected to be hands-on expert in Salesforce DevOpsand CI/CD implementation. This role will lead DevOps delivery for small to medium-sizedSalesforce projects and support Technical...

  • Head of Product

    10 hours ago

    india, IN PTR Global Full time

    About PTR GlobalPTR Global is a premier staffing and workforce solutions provider, recognized for connecting top talent with innovative organizations nationwide. We are committed to operational excellence and driven by a technology-forward vision that enhances performance, accelerates growth, and scales outcomes. At PTR Global, we don’t just implement...

  • Salesforce Developer

    10 hours ago

    india, IN Pinnacle Group, Inc. Full time

    About Pinnacle Pinnacle Group is a premier staffing and workforce solutions provider, delivering innovative services to clients worldwide. Leveraging multiple enterprise-scale implementations, including Salesforce and MuleSoft, we optimize supplier management and integration processes to drive efficiency and client success, empowering our team to shape the...