Senior Consultant

1 week ago

Bangalore Urban Karnataka India, IN Deloitte Full time

Job Description:- OmniStudio Developer (5-8 years) - Bangalore



About the Role


The OmniStudio Senior Developer/Consultant will be responsible for designing and delivering features using various OmniStudio components, ensuring best practices are followed, and leading integrations while mentoring junior developers.



Responsibilities:-


  • Own design & delivery for features using Flex Cards, Omni Scripts, Integration Procedures, Data Raptors, and where applicable Calculation Matrices/Procedures.
  • Build, maintain Omni Studio components and define best practices: performance budgets, state management, data access patterns, security (CRUD/FLS), and governance for reuse across teams.
  • Lead integrations (API-led designs), map payloads, design error strategies, implement idempotency and caching.
  • Review PRs and coach junior devs. Produce HLD/LLD, data flow/sequence diagrams, and ensure NFRs (performance, privacy, availability) are met.
  • Partner with BAs on scope split (declarative vs. code) and support UAT/cutover. Build and maintain Salesforce OmniStudio components: FlexCards, OmniScripts, Integration Procedures, DataRaptors (Extract/Transform/Load).
  • Implement configuration-first solutions, use Apex/LWC only when required.
  • Integrate with external services via REST/SOAP (Named Credentials, External Services), including error handling, retries, and timeouts.
  • Optimize performance (IP chaining, response caching, DataRaptor optimization, selective fields).
  • Contribute to unit testing, peer reviews, and CI/CD deployments, create concise technical docs and hand-offs.
  • Support SIT/UAT and production releases, troubleshoot defects within agreed SLAs.



Qualifications


  • 5 - 8 years total experience with 3-5 years focused on Salesforce Omni Studio.
  • Strong hands-on experience in Salesforce Development (minimum 5+ years).
  • Demonstrated delivery of end-to-end Omni Studio solutions with integrations and Experience Cloud surfaces.



Required Skills


  • Deep knowledge of IP design (sub-IPs, conditional blocks, error handling), DR-ETL patterns, data virtualization, and caching strategies.
  • Data volume & performance techniques (selective queries, pagination, lazy load, compute vs. retrieve trade-offs).
  • Security & compliance: with/without sharing, CRUD/FLS, PII awareness; SSO/OAuth basics for external APIs.
  • DevOps and tooling: Git, code scanning (PMD/ESLint, Postman).


Preferred Skills


  • Salesforce OmniStudio Developer certification.
  • Preferred - Platform Developer II certification.

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